2016
AB Mass Communication
New Era University
Hi! I'm Marlyn, Your Very Own Virtual Partner
My name is Marlyn Sunga. You can call me Marlyn, 29 years of age, married and a mother to my cute little Eli. I'am currently residing in Nueva Ecija, Philippines.
I'am an expert in customer support, some data entry, calendar, email management, content creation, and many more. I have the ability to learn quickly and listen actively. My great attention to detail and my ability to consistently deliver an accurate results are my top two strengths.
As a data entry expert with a keen eye for detail and passionate about the value of accurate data. I enjoy converting disorganized data into meaningful insights and strategic decisions, whether it be through meticulous data entry or effectively managing social media campaigns.
Come along with me as I turn data into outcomes. Let's talk and investigate how accuracy and imagination may coexist!
Skills
Appointment Setter
Data Entry
Customer Support
Typing Speed and Accuracy
Attention to Detail
Time Management
Problem-Solving
Multitasking
Patience
English Proficiency
Certificates
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My Experience and Education
2021
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2023
GlobalTek PH
(Data Entry Specialist / Appointment Setter)
Accurately input a variety of data including text, numerical figures, dates, and other information into designated Team's tracker.
Updating and maintaining databases by adding, modifying, or deleting records as required.
Assist in generating reports and summaries of the entered data as needed by different departments.
Conduct inbound and outbound calls to clients to schedule them an appointment.
Develop a strong understanding of our services and be able to effectively communicate their benefits to clients.
2018
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2021
The Daily Cut at Raffles Place, Singapore
(Restaurant Manager)
As a manager, it is also part of my duty to organize and manage digital and physical data files to ensure easy retrieval and reference.. I also handled sensitive and confidential information with the utmost discretion and adhere to data security and privacy protocols. Lastly, I collaborate with colleagues to clarify data-related queries and resolve discrepancies.
2017
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2018
Vxi Global Solutions | Quezon City PH
(Customer Service Specialist)
Ensuring exceptional customer experiences and maintaining a positive brand image. As a key point of contact, I assist customers with inquiries, provide information, resolve issues, and contribute to overall customer satisfaction. Utilized phone, email, chat, and social media to interact with customers.
My Services
Customer Support
Providing a superb customer service in different resources while maintaining customer satisfaction.
Data Entry
Detail-oriented, proficient with relevant software tools, and capable of maintaining data accuracy and organization.
Appointment Setter
Efficient in appointment scheduling while also maintaining an accurate and up-to-date customer records.
Lead Generation
Have a strategic plan, techniques, and effective communication can convert prospective customers into paying customers.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.