2019
BSIT
First Asia Institute of Technology and Humanities
Your Virtual Wingman
Hello! I’m Marlon, Your Organized, Efficient & Tech-Savvy VA! I’m a reliable and detail-oriented General Virtual Assistant who helps businesses stay organized and productive. I handle tasks such as internet research, email and inbox management, customer support, and general administrative work to support daily operations.
I’m proficient in Google Workspace and Microsoft Office, with experience in document organization, data entry, basic analysis, and market research. I’m comfortable managing schedules, organizing files, and handling repetitive tasks with accuracy and consistency.
I enjoy researching information online and using different tools and search engines to find accurate and relevant data. I’m organized, tech-savvy, easy to work with, and always willing to learn new tools and processes to better support my clients.
My Skills and Competencies
Customer Service
Microsoft Excel
Data Handling & Reporting
Google Workspace
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
2025
Crawford & Company
(Business Data Analyst)
Manage client tickets and resolve data-related requests promptly. Build reports using Excel and SSRS, and enhance Power BI dashboards with new data sources and improved visuals. Automate workflows with Power Automate to boost efficiency. Maintain and optimize reports, troubleshoot data issues, and collaborate with business teams to resolve discrepancies. Document processes and stay updated on analytics best practices to strengthen reporting capabilities.
2022
-
2025
Freelance
(General Virtual Assistant)
Content Calendar Management: Experienced in planning and scheduling
content across multiple social media platforms.
Copywriting: Skilled in creating engaging, on-brand copy for social posts,
advertisements, and campaigns.
Graphic Design: Proficient in basic design using tools like Canva and Adobe
Creative Suite.
Trend Analysis: Continuously monitoring social media trends and best
practices to inform strategy.
Customer Service: Prompt and professional in addressing customer inquiries
and resolving issues.
Promotional Campaigns: Successfully planned and executed social media
contests, giveaways, and other promotional activities
2021
-
2024
IQVIA
(Sr Production Scheduler Associate)
Monitor production environments, resolve job failures, and escalate issues when needed. Manage master schedules, track performance, and produce reports. Update SOPs to enhance workflow efficiency. Collect, clean, and format pharmaceutical data, ensuring accuracy. Use Excel, SQL, Power BI, and related tools for analysis, visualization, and database management. Build dashboards and reports for clients, maintain databases, and perform analyses to support decision-making.
2019
-
2021
Nippon Micrometal Corporation Philippines
(System Staff)
Provide technical support for hardware, software, and network issues while performing routine system maintenance. Manage network infrastructure, software installations, updates, and security measures. Handle data backups, disaster recovery, and user account administration. Procure and maintain IT hardware, coordinate with vendors, and document IT processes. Support employees through training and oversee system upgrades, migrations, and continuous IT improvements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Creating visual content to communicate ideas