2009
BSBA - Management
Dalubhasaan ng Lungsod ng San Pablo
More Info About Me
I work in Customer Service and Hospitality Industry since 2009. In my 14-year experience in dealing with employees and clients in a daily basis, I learned how to manage, adapt, and handle people’s individual differences. These experiences gave me the ability to be flexible in any situation and a good decision maker. I am currently working in a family-owned business, I’m a pioneer and started as an Admin Staff with 20-30 co-employees when the business started (2012). As of now, the business (Hotel and Resort) is already established and already expanded with 70 employees. I am proud that I’m one of the backbones of this progress for I hold 4 Job positions such as Admin Officer, Human Resource, Pollution Control Officer, and Assistant General Manager. This makes me believe that I am really an effective and efficient employee. Proving my worth and capability in such field, it led me to be open and aim for more opportunity and experiences. I am interested in entering the world of freelancing. This is to challenge myself to grow and explore more. They say, “It is better late than never” as some may wonder why I want to change field considering my current age. But I might say that at the end of the day, I am seeing it as the best opportunity and the most perfect time, so I think, it is my strength. My experience in work is one of my useful tools in this new career that I want to enter and if ever I’m lacking on something, I am very much willing to cope with it.
My Skills and Competencies
Social Media Management
Amazon Specialist
Data Entry
Virtual Assistant
Certificates
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My Experience and Education
2012
-
2023
Auravel Grande Hotel and Resort
(Office Administration, Human Resources, Pollution Control Officer, Assistant General Manager)
Human Resource
a. Responsible of arranging interviews, coordinating hiring efforts, and onboarding new employees
b. Providing counseling on policies and procedures
c. Support the management of disciplinary and grievances issues.
d. Maintain employee records.
Pollution Control Officer
a. Carries out many functions in order to safeguard the health of the public and to protect our air, land and water and we are responsible for legislative advice and enforcement
b. Responsible for the implementation and compliance in DENR conditions.
Admin Officer/Assistant General Manager
a. Manages daily aspects of the department and its staff to ensure smooth operation and customer needs are met.
b. Responsible for implementing workflow procedures based on direction from the company's General Manager.
c. Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
2010
-
2012
Pump and Flex Fitness Gym
(Administrative Officer/Supervisor)
a. Responsible for the day-to-day operations of the fitness gym.
b. Oversee all aspects of the facility’s operations.
c. Creates marketing strategies to attract new members
2009
-
2010
Planters Bank
(Customer Service Assistant - Teller)
a.Assessing customer needs and introduce new products and services.
b. Responsible for day-to-day financial transaction such as Cash/Check deposits and withdrawal
c. Balancing numbers at the end of the business day.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.