2015-2016
Associate in Computer Technology
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
WORK WITH ME
Looking for a Rockstar Customer Service/VA for your business?
Hi. I am a professional Customer Service Associate with more than 4 years of Customer Service experience in the BPO industry, handling multi-media channels (phones, emails, and chats). I also have experience managing a small team as a Subject Matter Expert and developed great skills to guide my colleagues, especially newly hired agents.
I have knowledge in using commonly used software for e-commerce businesses such as Salesforce, Gorgias, Zendesk, Slack, Jira, GSuite, Hubstuff, Recharge, and Shopify. I can help you with managing your e-commerce business, customer service and be you Virtual Assistant.
My Skills and Competencies
Customer Service
Virtual Assistant
Social Media Management
Data Entry
Certificates
My Experience and Education
2020
-
2022
Concentrix
(Subject Matter Expert (SME))
* collaborated with a small team to finish given projects
* helped colleagues, especially new hires with email cases, chats, projects, tools navigation, and process
* submitted recommendations for templates to be used when responding to customers
* submitted feedback for tools and process improvements
2019
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2020
Concentrix
(Supplier Support)
* addressed tour operators’ inquiries via chat and email
* reviewed and published tour operators’ products and listings on the website
* helped tour operators update their calendar availability
* solved tour operators’ payment concerns
* escalated technical issues to the IT team to be resolved quickly
* organized open cases for monitoring to make sure that appropriate actions are taken
2019
-
2019
Alorica Teleservices, Inc.
(Technical Support)
* resolved customers’ issues with their Kindle device, fire tablets, kindle ebooks, and amazon account via phone call and email
* provided complete annotations on each customers' account regarding their concern
2017
-
2019
Alorica Teleservices, Inc.
(Customer Service Associate)
* helped customers with their order inquiries via phone call and email such as order replacement, return and refund, and product research
* followed-up and provided updates to customers through outbound calls
* provided complete annotations on the account
My Services
Customer Service
I will help you answer concerns from your customers and can also answer inquiries from your Social Media channels.
Virtual Assistant
I'll assist you with some of your daily tasks for your business.
Social Media Management
I'll be able to help you manage your social media accounts.