My name is Mark Ryan, I am a graduate of Bachelor of Arts in Communication from the Philippines.
I have over a year of experience as a Customer Service Representative, where I developed strong skills in connecting with people, resolving issues, and building positive client relationships. My experience as an ESL teacher enhanced my ability to adapt communication styles to diverse personalities and cultural backgrounds, while my role as a Branch Operation Specialist in a pawnshop sharpened my expertise in handling financial transactions and providing tailored solutions under pressure.
These experiences have made me a confident, empathetic communicator skilled in initiating conversations, building rapport, and handling objections—key strengths for excelling in cold calling.
Additionally, I completed ProVa training as a General Virtual Assistant, gaining skills necessary for this kind of work, such as task organization, efficient communication, and adaptability to various client needs. This training further enhanced my ability to manage multiple responsibilities and provide excellent support in a virtual setting.
I am confident that my educational background and practical experience make me a valuable asset in a cold-calling role in Real Estate. I am excited about the opportunity to contribute my skills and experience to your team and look forward to discussing how I can benefit your organization—let’s connect for an interview!
Liceo de Cagayan University
Liceo de Cagayan University
1. Assist customers with pawn transactions, buying and selling of goods, and answering queries.
2. Appraising cellular phones, gadgets and jewelry.
3. Administer pawn transactions, collect interest payments, and track repayment status.
4. Oversee the inventory of pawned items, ensuring accurate record-keeping and maintaining stock levels.
5. Assist in audits and ensure the branch maintains regulatory compliance at all times.
6. Drive sales efforts by promoting pawnshop services and encouraging customers to bring in valuable items for sale or pawn.
7. Manage cash transactions, processing payments, and handling the sale of items.
8. Reconcile daily cash drawers, prepare deposits, and ensure accuracy in financial records.
1. Initiating outbound calls to potential clients or leads to introduce products or services to generate interest and secure sales.
2. Building and maintaining a list of potential clients to ensure a continuous pipeline of prospects.
3. Respond to customer inquiries via phone calls, text messages, email, or live chat in a timely and professional manner.
4. Provide clear and accurate information regarding products, services, and troubleshooting steps.
5. Address and resolve customer concerns, complaints, and service-related issues.
6. Troubleshoot internet connectivity issues, equipment problems, and service disruptions.
7. Identify and escalate more complex technical issues to specialized support teams when needed.
8. Assist customers with billing inquiries, payment processing, and service upgrades or downgrades.
9. Ensure customer data is accurately updated in the company’s database.
10. Maintain a strong knowledge of the company's updated offers of product details.
11. Work closely with all departments to resolve customer issues efficiently and effectively.
12. Ensure follow-up with customers on unresolved issues and confirm that solutions have been implemented successfully.
1. Conduct interviews with eyewitnesses, experts, and key figures to gather information.
2. Collect facts and verify information from reliable sources to ensure the credibility of the news.
3. Work closely with editors and camera crews to deliver complete news coverage.
4. Write news scripts, reports, and articles for social media platforms.
5. Contribute to social media platforms by posting updates, photos, and videos of the report.
6. Demonstrate strong decision-making skills in the field.
7. Work under tight deadlines.
1. Teach vocabulary, grammar, pronunciation, and conversational skills to young and adult students.
2. Provide engaging activities to enhance students' language skills in speaking, listening, reading, and writing.
3. Ensure that all students are taught well, evaluate their knowledge and give feedback at the end of the class.
1. Provide technical assistance with product and account application troubleshooting.
2. Address customer complaints, provide solutions, and ensure all issues are resolved to the customer’s satisfaction.
3. Record customer interactions, issues, and resolutions.
4. Work with other departments to ensure a seamless customer experience.
Reaching out to potential leads to present products or services to generate interest and secure sales or appointments.
Manages scheduling, client communications, market research, and property listings to support real estate professionals.
Build relationships to enhance client experiences, drive loyalty, and improve satisfaction through targeted support.