Hi! I’m Mark, a 29-year-old social media manager from Cagayan de Oro City, Philippines, with a degree in B.S. Arts major in Communications. I’ve completed a VA training program to sharpen my skills in social media management, content creation, and copywriting. For over a year, I’ve managed two Facebook pages in the academe and department sector, creating engaging posts, increasing page visibility, and maintaining consistent audience interaction.
With more than a year of customer service experience (BPO: health & pest control, Local: internet & cable), plus hands-on work as an online teacher, field reporter, and branch operations specialist, I’ve developed strong communication, problem-solving, and organization skills. My top strengths as a social media manager are content planning, audience engagement, and analytics tracking.
📩 Let’s work together to grow your brand and reach more people online!
Liceo de Cagayan University
Liceo de Cagayan University
1. Managed and handled content posting for the College Department’s official Facebook page
2. Created visual content (graphics, layout designs, promotional materials, academic announcements, event posters, etc.)
3. Wrote captions and copy for every post to align with the institution’s tone and branding
4. Scheduled posts, ensured consistent posting frequency, and maintained page engagement
5. Assisted in planning content themes aligned with academic calendar activities, events, and campaigns
6. Monitored comments and audience interactions to maintain page credibility and respond to inquiries
7. Coordinated with internal department heads / faculty for content approval and information validation
1. Assisted customers with inquiries regarding pest control services, treatment options, and service coverage
2. Scheduled customer appointments for pest control technicians and coordinated available time slots
3. Provided detailed information and guidance about pest control processes, service types, pricing, and expectations
4. Handled customer concerns, follow-ups, and clarification requests regarding current or previous services
5. Ensured retention of customer accounts by addressing customer needs, resolving issues, and maintaining satisfaction
6. Maintained and protected original appointment schedules by managing rescheduling requests properly and ensuring minimal disruption
7. Documented customer interactions, service requests, and appointment updates in the system
1. Assist customers with pawn transactions, buying and selling of goods, and answering queries.
2. Appraising cellular phones, gadgets and jewelry.
3. Administer pawn transactions, collect interest payments, and track repayment status.
4. Oversee the inventory of pawned items, ensuring accurate record-keeping and maintaining stock levels.
5. Assist in audits and ensure the branch maintains regulatory compliance at all times.
6. Drive sales efforts by promoting pawnshop services and encouraging customers to bring in valuable items for sale or pawn.
7. Manage cash transactions, processing payments, and handling the sale of items.
8. Reconcile daily cash drawers, prepare deposits, and ensure accuracy in financial records.
1. Respond to customer inquiries via phone calls, text messages, email, or live chat in a timely and professional manner.
2. Provide clear and accurate information regarding products, services, and troubleshooting steps.
3. Address and resolve customer concerns, complaints, and service-related issues.
4. Troubleshoot internet connectivity issues, equipment problems, and service disruptions.
5. Identify and escalate more complex technical issues to specialized support teams when needed.
6. Assist customers with billing inquiries, payment processing, and service upgrades or downgrades.
7. Ensure customer data is accurately updated in the company’s database.
8. Maintain a strong knowledge of the company's updated offers of product details.
9. Work closely with all departments to resolve customer issues efficiently and effectively.
10. Ensure follow-up with customers on unresolved issues and confirm that solutions have been implemented successfully.
1. Conduct interviews with eyewitnesses, experts, and key figures to gather information.
2. Collect facts and verify information from reliable sources to ensure the credibility of the news.
3. Work closely with editors and camera crews to deliver complete news coverage.
4. Write news scripts, reports, and articles for social media platforms.
5. Contribute to social media platforms by posting updates, photos, and videos of the report.
6. Demonstrate strong decision-making skills in the field.
7. Work under tight deadlines.
1. Teach vocabulary, grammar, pronunciation, and conversational skills to young and adult students.
2. Provide engaging activities to enhance students' language skills in speaking, listening, reading, and writing.
3. Ensure that all students are taught well, evaluate their knowledge and give feedback at the end of the class.
1. Provide technical assistance with product and account application troubleshooting.
2. Address customer complaints, provide solutions, and ensure all issues are resolved to the customer’s satisfaction.
3. Record customer interactions, issues, and resolutions.
4. Work with other departments to ensure a seamless customer experience.
Content creation, brand messaging, and social media growth—campaign execution, analytics, and audience targeting.
Visual content creation, caption writing, and managing social media posts—planning and executing engaging content.
Build relationships to enhance client experiences, drive loyalty, and improve satisfaction through targeted support.
Creates engaging visual and written content—designing, and producing brand-aligned content that drives engagement.
Writing persuasive, brand-consistent social media copy and captions that drive audience interest and engagement.