2001
Bachelor of Science in Computer Science
AMA Computer College
More Info About Me
I'm a highly skilled hard working agent with 15 years of experience. I have been working for over a decade in the BPO industry as a Customer Service Representative & Technical Support Representative, Telephone Banker and as a Virtual Assistant. I have advanced knowledge in working with different people, tasks, environment and ensuring seamless experience for all parties involved. Moreover, while my previous position afford me a well-rounded skillset, including excellent relationship building and time management skills.
In addition to my experience and relationship-building experience, I have a solid educational foundation and a passion for furthering projects that build loyalty and always willing to learn and apply new tasks.
My Skills and Competencies
Customer Service Representative
Technical Support Representative
Telephone Banker
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Amazon Expert
Real Estate Cold Caller
Certificates
×
![]()
My Experience and Education
2021
-
2022
Total Advantage Health Care
(Lead Generator)
● To act as an ambassador for the business, and promote the center and its products.
● To be responsible for making outbound calls on a daily basis using data provided.
● To work closely with the Sales Manager and Sales team to ensure leads are generated within
various business sectors.
● To convert the calls to new business leads.
● To achieve agreed personal and departmental targets captured from calling data provided.
● To inform potential client's on the company’s products and services.
● To gather relevant School and Corporate information.
● To use company databases to gain potential leads.
● To be proactive in identifying opportunities for new business.
● To input and maintain guest information onto the company database.
● To ensure guest satisfaction at all times.
● To deal with telephone queries.
● To build relationships with colleagues and clients.
● To deal with clients in a professional manner at all times aligned to our brand values.
● To ensure service is prompt, polite and professional standards are kept.
● To assist with other departments as required.
2018
-
2021
FPT Software.
(L1 Technical Support Representative)
● Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
● Consult user guides, technical manuals and other documents to research and implement solutions
● Emulate or reproduce technical problems encountered by users
● Provide advice and training to users in response to identified difficulties
● Provide business systems, network and Internet support to users in response to identified difficulties
● Collect, organize and maintain a problems and solutions log for use by other technical support analysts
2017
-
2018
Zylun Philippines Inc.
(Customer Service / Tech Support)
● Assist customers in placing order online.
● Answer calls from customers who needs help and explanation regarding the product.
● Providing step-wise instructions on phone, online chat and through email for handling issues with the product.
● Answer questions and offer options as solutions.
● Provide quality assistance to customers remotely.
● Document every call from the customers.
● Guide customers how to navigate thru our website.
2017
-
2018
Pergo Investment
(Real Estate Assistant / Cold Caller)
● Assign/organize the leads
● Inputting house postings into mls (multiple listings)
● Cold calling, followup leads
● Appointment setting
● Writing offers
● Reviewing documents
● Investment Denominator, Sunnyland,
● Zillow and Wix(Website Domain) in charge
● AgentPro24
● Land Flipping
● Manage property auctions or exchanges
● Cooperate with appraisers, escrow companies, lenders and home inspectors
My Services
Real Estate Cold Caller
Generate new leads, set appointments for people who sells their homes and schedule meetings with interested customers.
Technical Support Representative
Identifies, investigates, and resolves users problems with computer software and hardware.
Lead Generator
My job is to set up appointments and find potential clients for the sales team.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization