2011
Bachelor of Science in Nursing
Holy Trinity University
More Info About Me
I am a graduate of Bachelor of Science in Nursing and a board passer. I worked in various hotels in the Philippines providing excellent customer service before I worked full-time as a social media manager.
I'm passionate and experienced in helping small and large businesses in their social media marketing and bringing their brand to life.
With my expertise, I can assist you in connecting with your current and prospective consumers, representing your business professionally and with fun on different Social Media Platforms, generating leads and converting them into sales, and utilizing everything you have!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
My Gym China
(Master Certified Teacher/ Administrative Manager)
As a Master Certified Teacher, we Organizes and provides developmentally appropriate early childhood education programs; plans and implements curriculum
2017
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2018
Solaire Resorts and Casino
(Hotel Reservations Officer)
Obtains necessary reservations for guest and clients; We make and confirm reservations for accommodation in hotels over the phone, email and walk in. Helps the company in selling hotel rooms to achieve high occupancy rate and offers hotel services to guests.
2015
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2017
Diamond Hotel Philippines
(Hotel Reservations Agent)
Assists guests in the making, changing and cancelling reservations. Demonstrates a positive, upbeat, guest friendly tone relating to phone etiquette and understands front desk operating procedures and guest service standards.
2012
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2015
Genting Philippines Hotels Limited
(Senior Officer - Contact Centre)
Voice and Non-Voice
Answering clients’ inquiries regarding Resorts World Sentosa Hotels, Casino, Attraction, Shows, and Restaurants. Assisting guests in room bookings through Opera.
Assisting guests in purchasing Universal Studios Singapore tickets, Show tickets, and RWS Packages through E-Services.
Updating clients' profiles and escalation through CRM.
Assisting Travel Agency in reserving a room
Assisting Casino Members with their membership concerns, rewards bookings and redemption
Supervisor
Assisting all the officers in their queries about products
Preparing reports such as waiting list, officers checklist, Handover tracker, etc
Attending Supervisor’s call
Doing minimal administrative works
Resolving disputes of clients
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.