2012
Diploma in Information Technology
STI College Munoz EDsa
About Me
Mark Metante has over 4 years of experience in customer service, where he developed strong communication, problem-solving, and customer satisfaction skills. Has a proven track record of providing excellent customer service, resolving issues promptly and efficiently, and building long-term customer relationships.
As a Social Media Manager, he understands that he's responsible for planning, executing, and managing his client's social media strategy in order to increase brand awareness, improve marketing efforts, and drive website traffic. He knows that he plays a critical role in creating and maintaining a strong online presence for the company, and clients and works closely with cross-functional teams such as marketing, customer service, and public relations.
He also helps aspiring entrepreneurs, and business owners to achieve Better Work-Life Synergy.
With him on your team, you can expect to spend more quality time with your family and friends without worrying about pending workloads.
If you'd like customer service to the next level, look no further than Mark, your Virtual Assistant master!
My Skills and Competencies
Content Planner
Virtual Assistant
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
My Experience and Education
January 2017
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January 2020
Lizard Bear Tasking Inc.
(Customer Care)
Handles customer complaints regarding the vehicle they rented. Collects payments and processes disputes. Provide clients car availability. Coordinate with my immediate supervisor should anything arise that is beyond my line of scope.
March 2020
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January 2023
Quantrics Enterprises Inc.
(Chat Support Specialist)
I was tasked with record keeping, account monitoring, processing refunds and disputes, and educating clients of ongoing promotions they can take advantage of. I also do case escalations.
February 2023
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July 2023
Pet Circle
(SMM)
Responds to customers' queries via social media, managing the company's social media visibility, and reviewing social media campaigns. I am the main contact point for customers wanting to engage with the company via social media.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Assistant
Virtual Assistant
Customer Service
Provide information, resolve issues and assist with requests. Services are offered through phone, email, and chat.