2010
BS in Customs Administrations
Asian Institute of Maritime Studies
More Info About Me
Being a virtual assistant requires strong communication skills. Set a goal to improve your communication efficiency and clarity, whether it's through email, chat platforms, or phone calls. Effective communication is crucial for building strong professional relationships with clients and providing exceptional support.
With 12 years of experience in logistics and BPO, I've built strong communication, project management, and problem-solving skills alongside my logistics expertise. My passion for learning keeps me updated on industry trends, and I'm eager to apply these skills in a larger environment where I can make a broader impact.
Building trust is key for me. I prioritize open and honest communication with my clients, providing accurate and transparent information about my services, capabilities, and availability. Even if challenges arise, I promptly communicate and collaborate to find solutions that benefit everyone.
My Skills and Competencies
Executive Assistant
CRM Encoder (Logistics)
Data Entry Specialist
Virtual Assistant
Certificates
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My Experience and Education
2023
-
2024
The Offshore Hive Inc
(Senior Customer Service Specialist)
In-charge of processing the customer’s shipments upon arrival and assisting with their
request.
Providing daily support to the Junior Specialist to meet operational standards.
Monitors shipments for imports and updates the client of the status of their shipment.
Perform above task accurately within the given time frame / deadline.
Will professionally respond to emails and requests of the client.
Updating SOP procedures if there is a new instruction from the client.
Submit timely reporting and escalating to the appropriate line manager.
2020
-
2023
Teemcorp Inc
(Import Customer Service Specialist)
Registration of shipments with accurate data entry.
Management of necessary documents obtaining for shipment to be facilitated(invoices,
arrival notices, bills of lading, etc). This includes obtaining these documentsfrom
relevant source and the data entry of these documents into the software.This will
require communication with overseas agents, shipping lines, and clients.
Liaise with Clients, Carriers and our overseas partners (predominantly over email)
Performing import operation processes including but not limited to;
Advising client of shipment departure and impending arrival.
Obtaining necessary documents, custom clearance and data entry of thesedocuments.
Ensuring the shipment has been billed by sales staff.
Sending clearance documents to customs broker to organize clearance process.
Sending client invoice and ensuring payment received as per terms of sale.
Organising for shipment / container to be moved from the wharf to unpacking station.
Organising the unpack of containers
Liasing with clients and transport companies to organise delivery of clients shipments.
Sort and distribute the relative components of the shipping documentation to customs
agents/ customers/ transport companies/ branches/finance and others when required.
Monitor shipments and update if necessary – management of shipments from
departure.
2017
-
2020
Orbis Business Solutions
(Data Entry Specialist II)
•Daily entry of data from customs/freight/logistics documents reading into EDI or
Cargowise system.
• Responsible in entering the data within the KPI/Service Level Agreement.
• Ensure 100% accuracy of all data entries
• Responsible in compilation of Brokerage Job (B-Job), Shipment Job (S-Job) thruCargowise system.
• Provides accurate daily report of all task done in a daily basis.
2011
-
2013
Nague Malic Magnawa Customs Brokers & Associates
(Import Coordinator)
•Receive shipments and ensure both quality and quantity
• Request Inspection fee and Import permit from tax department
• Encode the incoming shipments in monitoring data sheet
• Trace, track incoming shipments
• Create and maintain contact with vendors and customers to. ensure timely delivery of goods
• Interact with third party logistics service providers
• Maintain communication with warehouse staff to ensure proper working order
• Assist customers with inquiries
• Update shipment information in database
•
Organize files both manually and electronically
• Monitor and facilitate incoming shipments
• Coordinate status of deliveries from broker
• Ensure that the warehouse has sufficient space for incoming deliveries
• Prepare KPI report for monthly performance.
My Services
Virtual Assistant
I have the ability to follow instructions accurately and performing tasks and complete assignments within a deadline. Fa
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
CRM Encoder
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
- Respond to customer inquiries - Resolve customer problems - Provide product and service information
Logistics Coordinator
- Manage inventory - Coordinate orders - Schedule transportation - Resolve logistical issues - Maintain logistics softwa