Hey I am Mark

More Info About Me

Hello, I'm Mark Louwell Ilagan, known to friends as Mark, and I'm thrilled to be your future virtual assistant. Based in Batangas City, Philippines, I bring a dynamic approach to the digital sphere at the age of 24. With expertise in Facebook ads management, data entry, social media management, and E-Commerce, I aim to seamlessly integrate my background as a former Technical Support Specialist into providing top-tier virtual assistance tailored to your needs.

Empathy is the heartbeat of my service. As a Certified Lean Six Sigma White Belt, I ensure the utmost precision in every task. My training in Introduction to Design Sprint infuses creativity into problem-solving. With a Certificate of Employment as a Technical Support Specialist, I bring not just technical know-how but a customer-centric mindset. I'm eager to understand the pulse of your business and am dedicated to ensuring your digital presence thrives, making your journey in the virtual landscape as smooth as possible.

Mark Louwell Y. Ilagan
Batangas City, Philippines
marklouwellilagan@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Canva Designer
Video Editing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Hashtag Research
Lead Generation
Technical Support
Keyword Research
Microsoft 365
Google Workspace
Facebook Ads Management
E-Commerce
Troubleshooting
Computer Literacy

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
BS Aviation Electronics Technology

Philippines State College of Aeronautics

2018
Senior High School

Completed my National Certificate III (NCIII) in Information and Communications Technology , Computer Programming - Java & .NET Technology

2016
Junior High School

National Certificate II (NCII) as Computer System Servicing.

2023 - 2023
Elite Aura Care Ph
(Social Media Management)

Graphics Design
Content Creation
Content Writer
Facebook Ads Management
Use Content Planner
Create Logo for the Business
Adding and Optimizing products at their E-Commerce platforms.
Automates FAQ, Auto Response

2022 - 2023
Accent Micro Technology Inc.
(Technical Support Specialist)

1. Installs, troubleshoots, and fixes small issues with computer hardware and software.
2. Diagnoses and fixes technical and procedural problems to preserve productivity.
3. Handles tickets that reflect requests or issues with technical support made by employees.
4. Conducts tests on computer components to maintain system functionality.
5. Maintain the records of the tickets received.
6. Schedule system updates.

2020 - 2020
Globe Telecom
(Outbound Caller)

1. Converting leads into customer and checking client records.
2. Overseeing databases and communicating with clients.
3. Responsible for informing customers about recent Globe plan promotions.
4. Arranged Customer data records for future reference.

2018 - 2018
Creotec Philippines Inc.
(Payroll System)

1. Payroll Management System
2. Determined the salary base on the time in and time out daily records.
3. Calculate acquired bonuses and percentage during overtime and night shift rate differentials.
4. Handled employee data and salary computation using spreadsheet.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

E - Commerce

Add products, Optimize products, Automate and Run Ads


Works

Infographic

Infographic

Single Post

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas City,
Philippines
Email :
marklouwellilagan@gmail.com


Copyright © Myprofile.ph

Copy Right By Mark Ilagan | ALL RIGHTS RESERVED