2016
Bachelor's degree in Information Technology
STI College General Santos
More Info About Me
I am proficient, self-motivated Technical and Customer Service Advocate with excellent skill and successful experience for over 3 years.
I had experience in Teaching English, currently in Osaka Japan and part time Social Media manager on one of the famous 2nd hand luxury brands.
I have great knowledge in setting up cloud VOIP systems with RingCentral Company.
I have great knowledge in Canva, Facebook Chatbot, FB ads,Google ads.
I also work as a Web Developer under DevOps that develops open source software that delivers output to our clients.
I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I will do my best to improve my skill and my work. Besides, I have a strong communicative and convincing skill to deal with any kind of customer.
Furthermore, I am expert on-
*Delivering best customer experience by giving best resolution.
*Professionalism over the phone
*Good understanding of technical terminologies
*Confident speaking with Native American
*Worked with high profile clients - exposed in client-facing, meetings, and engagements
*Create a clear and concise presentation based on the client's needs
*Organized, efficient, quick thinker, and able to adapt to change
*Able to work on flexible hours and weekends
I believe in hardwork and honesty. I am always interested in making long-term professional relationships with my clients to ensure every project becomes successful..
My Skills and Competencies
Social Media Management
Content Creator
Technical Support for VOIP
Certificates
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My Experience and Education
2022
-
2022
BE studio
(Teacher)
-Planning and preparing lessons
-Encouraging student participation
-Researching and developing new teaching materials
-Research and implementing new teaching methods
-Marking student work and recording performance
-Setting assessments and overseeing examinations
2022
-
2022
The Real Maluho
(Social Media Manager, Admin)
Manage social media account and admin jobs.
2019
-
2022
Alorica Philippines
(Team Manager)
-Provides training to employee
-Provides coaching employee
-Conduct roleplay activities to develop intrapersonal skills such as communications
-Liaising with manager to determine training needs and schedule training sessions
-Designing effective training programs
-Conduct seminar workshop , training
-Conduct evaluation and identify areas of improvement
-Monitor employees performance in response to training
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Technical Support
Experience in Ringcentral technical support as tier1 and tier2. Also had experience Manager role and trainer role.