2022
Bachelor of Science in Civil Engineering
Cebu Institute of Technology - University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Concentrix
(Intuit QuickBooks Desktop – Technical Advisor)
-Answering customers' general questions and product inquiries
-Assisting customers with QuickBooks desktop technical issues, providing troubleshooting and
issue resolution
-Assisting customers with business applications such as bank reconciliation, journal entries,
balance sheet & profit and loss reports, payroll, etc.
-Managing customers' accounts such as creating accounts, changing contact and billing
information, adding users, and account recovery
-Subscription management; new subscription, resume/reactivate subscription, subscription
cancellation, and processing refund
-Generating leads for our sales team
-Documenting calls
2022
-
2023
ePerformax Contact Center & BPO
(Domino’s Pizza - Customer Service Representative)
-Answer customer's general and product inquiries -
-Process customer's orders in a very timely manner -
-Pitch complementary products for more sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.