2012
Bachelor of Secondary Education with specialization in English
Pamantasan ng Lungsod ng Maynila
You've come to the right person.
Hello! I am Mark. You can call me Jeii.
I am a virtual assistant specializing in Social Media Management and Customer Service. I have been doing this for almost eight years. My years of experience with handling different communities and walks of life have made me wise and capable of any challenges.
Here's to hoping we can work together! :)
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
March 15, 2022
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Present
New Song Music Academy
(Virtual Assistant)
Backend support for a faculty of 16 teachers, guaranteeing semester readiness and communicating with students' families about their schedules.
Create excellent visual material for the company's website, newsletters and social media platforms; increasing student retention by 90% from the previous semester.
Optimized the website to be fully automated by utilizing Wix Automations and Google Sheets, saving hours of manual work time.
Reduced the time-to-hire by 50% by streamlining the interview process and partnering with hiring managers to identify key qualifications.
Collaborated with the Leadership Team in updating current processes and creating new procedures for the academy, including rescheduling and enrollment processes.
2020
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2021
Booth and Partners
(Data Entry and Customer Excellence Champion)
● Create and maintain a specific database for new and existing tenants
● Schedule the connection date in line with their lease date
● Make sure that the utility services are connected before a specific tenant moves in to the new property
● Assist Building Managers and Real Estate Agents in the moving process
● Coordinate with Engineers and Technicians for requested Tech Visits
● Attend to customer enquiries through Voice, E-mail and Chat
2019
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2020
Diversify Offshore Staffing Solutions
(B2B Data and Technical Support Specialist)
● Manually convert physical event tickets to digital QR tickets
● Assist businesses in tracking ticket sales, coordinating with customers and sending digital tickets to their respective emails.
● List bugs in the application/marketplace and compile known issues to be sent to the developers every week
● Advise businesses of turnaround times for bulk convert requests
● Attend to customer enquiries through E-mail and Chat
2017
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2018
Supportware Philippines
(Tier II Virtual Assistant and Non-Voice Customer Representative)
● Schedule Demo Calls for interested businesses
● Perform Demo Calls for existing clients
● Assist in setting up QR Codes / Beacon / NFC Chips to be integrated in their products
● Walk clients through the process of converting their business to an IOT business
● Attend to customer enquiries through E-mail and Chat
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.