2016
Call Centre Management
Bulacan Polytechnic College
Virtual Assistant | Call Center Agent | Amateur Photographer
Everything begins at the beginning, and quite often the beginning begins when you shift your mind in a new direction. - Louie Herron
I am entering the world of freelancing, hoping to get more knowledge, skills, and experience. I am here to help my clients using my existing knowledge and what I learned from my PRO VA training. I always put a lot of effort and passion into my work. I'm also making sure I'm always doing my job well done.
I worked as a call center agent for more than 6 years. My love for my family made me do all this - they are my inspiration and source of strength. A month after I turned 18, I started to work as a call center agent, and through that, I was able to support my family. I also love to take photos. From elementary to college, I joined many organizations and contests about photojournalism.
My Skills and Competencies
Customer Service
Social Media Manager
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
Present
Sun Life Global Solutions Philippines
(Resolution Case Manager)
Handling extra difficult and escalated cases about our Canadian client's medical, dental, drugs, vision, etc. coverage and claim inquiry. I'm doing inbound calls, outbound calls, and emails (both internal and external).
2018
-
2020
Conduent (Hotwire - Travel)
(Tier 2 Agent)
Assisting upset clients who requested to speak to a supervisor/manager. My account with Conduent is about hotel and car reservations.
2015
-
2018
Sykes Asia Inc. (Ally Financial)
(QA/CSAT Coach)
I make sure calls are within the quality standards of the company. I review CSAT and DSAT surveys - calling clients if needed to acknowledge their feedback and address or resolve their issues. I coach agents for some opportunities that they may have. I commend agents for a job well done and for providing best practices.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
With all the experiences I have in the field of customer service, I can provide exceptional over the phone and non-voice
Caption Improver
Eye-catchy captions. With correct grammar, original words, and best hashtags.
Data Entry
article writing, creative writing, and story writing. MS word, excel, and PowerPoint proficient.