2016
BS: Aviation Major in Flying and Flight Dispatch
Asian School of Aviation Professionals Inc.
More Info About Me
I have a background in the aviation field, but I’m now looking to transition into a new career path. I’m interested in roles like virtual assistant or customer support, where I can use my strong technical knowledge and communication skills to help people.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Exacot Philippine Branch (Previously Top Data)
(Non-Voice Technical Support Representative)
Help customers with VPN setup, connection issues, and troubleshooting via chat, email, and support tickets.
Guide users through technical steps in a clear, friendly, and non-technical way.
Diagnose and resolve common issues related to apps, devices, network configurations, or account access.
Document issues and resolutions accurately in the support system.
Escalate more complex issues to senior support or engineering teams when needed.
Stay updated with the latest VPN features, bugs, and updates to provide accurate info.
Provide excellent customer service while balancing multiple conversations or tickets at once.
2016
-
2023
Alpha Aviation Group Philippines
(Lead Flight Operations Officer)
Plan and coordinate student training flights.
Monitor weather conditions, NOTAMs (Notices to Airmen), and airspace restrictions.
Scheduling of students, lessons, ground school, and aircraft (including maintenance).
File flight plans with the appropriate aviation authorities.
Ensure aircraft are available, fueled, and airworthy for scheduled flights.
Communicate with flight instructors and students to keep everything on schedule.
Track all aircraft in real-time during training flights to ensure safety.
Maintain records of flight hours, aircraft usage, and schedules.
Help ensure compliance with aviation regulations and school policies.
2012
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2013
Sutherland Global Services
(PHH – Loan Processor)
Review loan applications to make sure everything is complete.
Collect and organize documents from borrowers (like ID, income proof, and credit reports).
Verify information (employment, income, credit history, etc.).
Work closely with loan officers, underwriters, and customers to fix any issues or missing info.
Submit completed loan files to the underwriter for final approval.
Ensure everything follows the company’s rules and lending regulations.
Keep customers updated about their loan status.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.