2014
Computer Hardware Servicing
Bulacan Polytechnic College San Miguel
More Info About Me
I'm Mark Anthony Evangelista, a proactive professional who wants to make a transition from the dynamic world of BPO to the versatile realm of Virtual Assistance. With a solid foundation in customer service, communication, and
problem-solving gleaned from my BPO experience for 8 years, I've seamlessly pivoted into the role of a Virtual Assistant.
My adaptable nature allows me to quickly grasp new concepts and technologies, ensuring that I stay ahead in this ever-evolving digital landscape. As an aspiring Virtual Assistant, I pride myself on my ability to anticipate needs, communicate effectively, and deliver results that exceed expectations.
Beyond my professional endeavors, I am an avid learner, constantly seeking out opportunities for personal and career growth. I believe in the power of collaboration and am always eager to connect with like-minded individuals who share a passion for efficiency, innovation, and making a positive impact.
I look forward to the opportunity to collaborate with you and contribute to your success. Let's embark on this journey together!
My Skills and Competencies
Social Media Management
QuickBooks Online Expert
Data Entry
Certificates
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My Experience and Education
February 2023
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September 2023
Foundever (formerly Sitel Philippines)
(Quality Analyst)
Audit inbound calls to ensure agents are adhering to LOB specific process.
Generate and present weekly and monthly reports. Participates to LOB and client calibration to
be aligned with the process changes, if there’s any.
July 2022
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February 2023
Foundever (formerly Sitel Philippines)
(Technical Support)
Receives inbound calls to help consumers with their printer issues. This includes
troubleshooting via remote application and escalate cases when necessary.
April 2021
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April 2022
Movate (formerly CSS CORP)
(Quality Analyst)
Audit chat and email interactions to ensure correct process are being followed. Scrub survey reports to determine which are valid or not. Generate weekly and monthly reports. Facilitate team calibrations to ensure all teams are aligned with the process.
July 2020
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April 2021
Movate (formerly CSS CORP)
(Player Support)
Assists players through chat and email with their console games issues and provides resolution according to the issue presented.
July 2015
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July 2020
Trec Pacific
(Technical Support)
Provides technical assistance to businesses. Specifically helping them with credit card terminals and POS. Helps them with payment gateway login access, reconciles payment reports, and fixes issues with bank payments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Online Expert
Track expenses, manage cash flow & create invoices.