2018
Bachelor of Science in Information Technology
Don Honorio Ventura State University
More Info About Me
Hi! My name is Mark, and I am an effective and efficient virtual assistant with a strong work ethic. I pride myself on being hardworking, trustworthy, and reliable. I have a consistent attendance record and a positive attitude at work. I am eager to meet targets, and I am passionate about building strong relationships with my clients. I always respect rules and value the opinions of my clients and supervisors.
In my current role, I play a vital part in the company, and I know that even a small mistake can have big repercussions, especially since we serve millions of customers across the United States. To keep us on top of our game, I make it a point to stay updated on industry trends by doing daily research and carefully noting our competitors' promotions so we can remain competitive.
I'm also responsible for the sales operations on the Petco website. If you check out the Petco site at www.petco.com, you'll find the product prices displayed on the Product Display Page and Product Listing Page. I'm proud to say that I uploaded all those details! I’ve also included fun sales and promo messaging and promotional pricing for offers like "Buy One, Get One" (BOGO), in-cart discounts, repeat deliveries, same-day deliveries, and both public and unique promo codes, along with exciting sitewide promotions. It’s all about making the shopping experience enjoyable for our customers!
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
PETCO (E-commerce Virtual Assistant)
(Sales Operations Support Specialist)
I specialize in optimizing operations, enhancing productivity, and maintaining the highest quality standards in all aspects of administrative and support tasks. Here’s a snapshot of my capabilities:
• Administrative Excellence: Efficiently manage schedules, organize files, handle correspondence, and support daily office operations to boost team performance.
• Data Management: Ensure accuracy and integrity through meticulous data entry, updates, and maintenance in systems.
• Problem Solving: Develop tailored solutions for client, vendor, and merchant needs, ensuring seamless communication and operations.
• Quality Assurance: Oversee production processes, diagnose technical issues, and identify quality concerns to maintain exceptional standards.
• Strategic Improvements: Propose actionable enhancements to improve sales, operations, and processes, driving growth and efficiency.
• Client and Merchant Collaboration: Train merchants on workflows, provide real-time updates on promotions, and ensure competitive pricing through thorough market analysis.
• Sales Operations Support: Manage promotions such as BOGO offers, in-cart discounts, and real-time price updates, ensuring precision to avoid financial discrepancies alongside with their fun sales messaging.
• Communication and Support: Deliver exceptional chat and email support while attending client meetings to stay aligned with updates and project goals.
• Analyze product price history to identify trends and enhance competitive pricing strategies.
My commitment to detail and proactive approach ensures that every task is completed with accuracy and dedication. I thrive in dynamic environments and consistently strive to exceed expectations.
2021
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2022
Mako Medical
(Customer Service Virtual Assistant (Healthcare))
• Responded to patients' inquiries about COVID concerns via email and phone, providing support and guidance.
• Assisted patients with online doctor appointment requests and scheduling, ensuring seamless access to healthcare services.
• Provided detailed instructions on using the hospital's online portal, enhancing patient experience and efficiency.
2018
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2021
Metro by T-Mobile
(Customer Service Representative (Troubleshooting Team – Telecommunications))
• Diagnose and resolve technical issues to ensure optimal system performance and customer satisfaction.
• Troubleshoot hardware, software, and network problems with efficiency.
• Provide clear instructions to subscribers via phone to address concerns.
• Test, evaluate, and ensure proper network operations.
• Escalate complex issues when necessary for timely resolution.
• Gather customer feedback to refine processes and enhance service.
• Manage inbound and outbound calls professionally.
• Maintain up-to-date product and service knowledge.
• Update and maintain accurate customer records.
• Resolve highly technical issues while fostering strong customer relationships.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
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Shopify Expert
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