2016
Bachelor in Science in Hotel and Restaurant Management
University of Baguio
More Info About Me
I can sum up my entire personal and professional life in three words – self-driven, customer-centric, and empathetic. My previous work mates would also vouch for the fact that I have what it takes to get things done, and make things happen because I am very self-motivated.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
THOBIAS LLC
(Virtual Assistant)
• Organized and maintained inventory spreadsheets to ensure product availability for customers
• Performed activities such as creating Shopify listing and uploading product photos
• Developed procedures to increase our ability to efficiently retain/recover documents, reports and records
• Handled multiple tasks in a professional and organized manner
• Organized online company files, creatives, and other digital documentation
• Provided outstanding customer service, data entry, and processed orders for multiple clients
• Utilized problem solving skills to resolve customer issues and enhancing service levels
2020
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2021
Megawise Corporation
(Customer Service Team Lead)
• Empower team members-training, mentoring, and leading by example
• Lead 10 Customer Service Representatives within a company of up to 80 representatives
• Handled customer requests to speak with a supervisor. Escalated these calls as necessary to bring the issue to a positive outcome
• Ensure implementation of processes SOP’s- create and update
• Collaborate with other departments in China HQ (Sales, Marketing, Production, etc.) to improve the website, technology used to drive sales, and to ensure a GREAT customer experience
• Responsible for monitoring and tracking marketing campaigns and promotions, coordinating the implementation of corrective actions when necessary
• Works very closely with the Business Unit Managers to develop e-commerce strategies and operational support to provide quality customer service
2019
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2020
Megawise Corporation
(Customer Service Representative)
• Respond to inquiries via chat, calls, and email.
• Process replacements, refunds, and troubleshooting for technical issues
• Consult with customers to evaluate needs and determine best options
• Consistently improve customer satisfaction through an expert resolution of conflicts, issues, and concerns
• Excelled in exceeding daily CSAT goals
• Provided support for other representatives when needed
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.