2005
BSBA Major in Banking and Finance
Philippine School of Business Administration
More Info About Me
I am a committed professional with a over 15 years of experience in Sales and Customer Service. I've recently transitioned into the Virtual Assistant/Freelancing field to embrace the flexibility and work from home opportunities that it offers. My skills in organization, time management, attention to details and driving performance allows me to efficiently handle a variety of tasks, ensuring smooth operations for my clients.
My Skills and Competencies
Customer Support
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Concentrix
(Operations Manager Trainee (OIC))
Oversees and optimizes the day-to-day operations of the account. Manages teams, ensuring efficient service delivery, and implementing strategies to improve performance and client satisfaction.
2015
-
2022
Concentrix
(Team Leader for Operations)
Responsible for guiding and supervising a team to achieve organizational goals. Coordinates team activities, providing support and direction to team members, and ensuring effective communication within the team and with other departments.
2012
-
2015
Datacom (Acquired by Convergys/Concentrix)
(Team Leader for Sales Operations)
Conduct facilitation sessions to prepare agents in generating leads, assisting service providers with the application, data profiling and meeting respective campaign KPIs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.