2022
BS International Tourism Management
Our Lady of Fatima University
More Info About Me
I'm a Bachelor's degree holder in the field of Tourism. I work as a Customer Service Representative In the BPO Industry for almost two years. I was been selected as one of the top agents on my previous company that I worked with. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am not scared to take new challenges and I will always give myself a 100%.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Amazon Customer Service Specialist
Certificates
My Experience and Education
2021
-
2022
Concentrix
(Travel Advisor)
Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
2020
-
2021
Concentrix
(Customer Service Advisor)
Help Customers with complaints and questions and Information about product and services,take order and process returns.
My Services
Amazon Customer Service Specialist
Assists customers by welcoming them, answering questions and managing financial transactions
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Travel Specialist
Planning and selling transportations, accommodations, insurance and other travel services.