2015
Bachelor of Arts in History
Polytechnic University of the Philippines
More Info About Me
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 4 years of experience in quality assurance and leading teams across multiple sectors. A key strength is communication; building strong relationships with people in order to deliver the best results. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in making organizations successful.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2016
Convergys
(Customer Service Representative)
Responsible for managing various customer issues depending
on account assignment; transactions can be related to billing and collections
support, client inquiries, product support or inbound sales.
2016
-
2017
Convergys
(Fraud Prevention Associate)
Responsible for doing research and analyzing potential
customer fraud cases to identify and prevent future fraud.
2017
-
2018
Convergys
(Service Request Assistant)
Responsible for administrative support such as follow ups for
any pending items, setting appointments and potential closure of ticket for
resolution to Engineers who are working with clients.
2018
-
2022
Concentrix
(Senior Quality Analyst)
Responsible for analysis on other operational metrics such as
average handle time, emails per hour, etc; Monitor QA Scores of the assigned
business; Track and act on customer feedback; Review Quality parameters and
make changes whenever necessary in consultation with Operations; Monitor
Calibration levels; Prepare Quality Improvement Plans.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.