2004
Secondary level
Sindalan High School
More Info About Me
Hello! I'm excited to introduce myself as a seasoned professional transitioning from my role as a Team Manager in a Business Process Outsourcing (BPO) setting to embark on a new journey as a Virtual Assistant (VA). With a successful track record of managing dynamic teams and delivering exceptional results, I'm eager to bring my skills and expertise to the realm of remote support.
Background and Experience:
For the past 9 years, I have thrived in the fast-paced environment of a BPO, where I led teams responsible for delivering high-quality customer service and driving operational excellence. I'm proud of my accomplishments in fostering team cohesion, setting performance benchmarks, and optimizing processes to meet and exceed client expectations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Amazon VA
Certificates
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My Experience and Education
2014
-
2023
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(Associate Manager, Account Management)
As a Manager, it is my responsibility that the team under my bucket meets the qualification and KPIs of our clients. Ensuring everyone is working in harmonious environment and promoting teamwork. I am also in charge in profiling team members to join the program. I am doing weekly and monthly deliberation of scores for my team and my upper leads. I do business reviews with the clients and I prepare the data and presentation needed.
2014
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2014
Teletech Prime Holdings
(Customer Service Representative)
Inbound customer service agent who provides Quality customer service for client's customers. Provides resolution needed to resolve issues of customers reporting for an Australian Telco account.
2007
-
2014
Kentucky Fried Chicken
(Training Team Leader)
Ensuring preparedness of the store for daily operations. Manages team to provide great customer service experience. In charge in training newly hired restaurant team managers. Completing store inventory every 15th and 30th of the month.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.