2014
Bachelor in Journalism
Polytechnic University of the Philippines
More Info About Me
I am a passionate member of the human resource field for the past 6 years and currently working under the Shared Services space. I am determined to share my expertise to a wider platform with flexibility and dedication. Outside of work, I am a certified fur mom to our senior dogs and an aspiring business woman.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Cognizant Technology Solutions Philippines, Inc.
(Senior Process Executive)
*Vendor (Pontoon) to Vendor (Cognizant) Transfer wherein all duties and responsibilities as Engagement Specialist were retained.
2022
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2024
Pontoon Solutions Inc
(Pontoon Solutions Inc)
● Serves as an OIC in the absence of the Team lead and oversees the team performance and operation
● Responsible for the vendor and contractor onboarding process from compliance requirements review and validation, monitoring, and up to corporate account activation
● Provides front-line customer service to internal team members, clients and vendors which includes communicating ongoing issues, requirements and come up with problem resolutions in coordination with all parties involved
● Schedule activation appointments for approved vendors and contractors
● Responds to ticket request, email correspondence in a timely manner and within SLA’s and facilitates google video conference calls if needed
● Conducts trainings for newly hired employees to familiarize with standard processes and procedures
● Performs regular audits, troubleshooting and revisions/improvements to the Team Tracker
● Participates in special projects and performs duties as assigned
2019
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2020
Royal Caribbean Cruises Ltd
(Onboarding Associate)
Medical Credentialing Pioneer & Subject Matter Expert
● POC for the system transfer from Medusa to C-TRAC that involves data extraction, auditing, C-TRAC tool consultations/implementations and performance monitoring
● Validates all required Certificates, Medical/Nursing degree and Registration in coordination with Universities, local health authorities and online platforms
● Reports directly to the Medical Director for New Hire and returning Doctors and Nurses regarding onboarding status and issues
● Participated in SOP creation, review and updating
Associate - New Hire Onboarding
● Assisted on the repatriation efforts of all crew members affected by COVID from all over the world that includes firsthand contact to the crew and their families, coordination for Hotel and flight ticket needs and reporting to Medical Crew team for any medical related concerns
● Validation of primary documents, training certificates, processing of contracts and all other mandatory onboarding requirements for all assigned Filipino Hotel Positions
● Conducts New hire phone orientation and onboarding requirement follow ups
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.