Hello, I am Marjorie

A little bit about me:

I am Marjorie Fregillana, a graduate of the Bachelor of Secondary Education Program with a Major in Mathematics. With five years of experience as a General Virtual Assistant and specialized Bookkeeping skills backed by Xero ProAdvisor certifications, I excel in providing top-notch administrative and back-office support and meticulous financial management. I highly value my work ethic, always striving for excellence and integrity in every task. My adaptable personality and problem-solving skills make me an asset to any team.

Tools Proficiency:

• Calendly
• Canva
• ChatGPT
• Copilot
• Discord
• Google Workspace
• Hubdoc
• Loom
• Microsoft Office Suite
• Skype
• Slack
• Trello
• Viber
• Xero
• Zendesk
• Zoom

Let’s Collaborate!

Ready to streamline your business processes? Let’s connect and discuss how I can contribute to your success. Feel free to reach out—I’m just a message away!

Marjorie U. Fregillana
Caloocan City, Philippines
fregillana.marjorie@gmail.com
Freelancer
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Skills and Expertise

Email Support and Management
Adaptability
Critical Thinking
Detail-Oriented
Problem Solving
Xero Management
Schedule Management
Administrative Support
Social Media Management
Graphic Designer
Data Entry
Bookkeeping

Certificates

A Quick Background

  • EXPERIENCE
  • EDUCATION
2012
Bachelor in Secondary Education, Major in Mathematics

I gained a deep understanding of algebra, calculus, statistics, and more. I learned educational theory, instructional strategies, classroom management, and curriculum development. Practical experience through student teaching and lesson planning prepared me to teach secondary school mathematics effectively.

February 2024 - Present
Independent Contractor (NDA)
(Support Agent)

Reviewed and verified incoming orders for accuracy, editing them as needed to ensure completeness and correctness, while efficiently processing orders with accurate data entry and supporting AI chatbot interactions for prompt customer service. Calculated total order costs, and customer savings, and generated detailed invoices to ensure accurate billing and clear communication of charges and discounts. Additionally, processed card payments via secure text links, facilitating smooth and convenient transactions for customers.

October 2023 - November 2023
Digital Byte Financial Services
(Intern)

Utilized Xero for diverse financial tasks, including creating quotes and invoices, managing transactions, overseeing fixed assets registers, employee management, payroll, and addressing payment-related issues, while preparing thoroughly for BAS and IAS submissions and managing Hubdoc for efficient financial documentation.

April 2021 - Jamuary 2024
Collective Solution International
(Subject Matter Expert)

Assisted agents with Zendesk for email support, conducted Excel data entry for document quality checks, managed schedules, produced reports, improved agent performance, conducted coaching sessions, and managed professional emails from management and clients, while supporting team evaluation and engagement by providing improvement resources such as Excel guides and time management tips, and communicating with clients for process improvement.

January 2020 - April 2021
Collective Solution International
(Data Entry Associate)

Excelled in precise data entry across diverse software platforms, inputting information into relevant fields and conducting quality checks during document verification to ensure accuracy and completeness, while employing suitable quality control techniques to ensure the integrity and reliability of entered information, promptly identifying and rectifying errors.

July 2019 - January 2020
Infocom Technologies, Philippines
(Customer Service Representative)

Managed high volumes of inbound and outbound calls, specializing in call management, recommending optimal solutions, and employing client-management software to record and maintain communication records, while engaging customers in personable interactions to understand individual business requirements and provide tailored solutions, delivering exceptional customer service. Additionally, managed customer billing and processed payments to ensure accuracy and timeliness, and educated customers about their remaining services, providing detailed explanations and answering any questions to enhance their understanding and satisfaction.

November 2017 - November 2018
Organic Foods and Café
(Archives Clerk)

Assisted customers with purchases and processed payments at registers for seamless transactions, managed inventory to ensure timely replenishment and efficient retail operations, and conducted data entry for product details, including availability, nutritional facts, and ingredients, to enable informed customer choices and contribute to positive customer experiences.

Services offered but not limited to:

Data Entry / Web Researcher

Data labeling and annotation / Search the Internet for information on a wide variety of topics.

Bookkeeping

Handling AR/AP billing and collections, Xero accounts, data entry tasks, invoicing, and payroll processes.

General Virtual Assistant

Admin support, email management, schedule management, graphic designing, social media engagement, and data entry.

Email Support and Management

Manage and provide adept support for email communication and inbox organization.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Keep in touch with me

Address :
Caloocan City,
Philippines
Email :
fregillana.marjorie@gmail.com


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