2000
Bachelor of Science in Information Technology
Asian College of Science and Technology
My Skills and Competencies
Data Entry
Content Creator
Certificates
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My Experience and Education
June 2014
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December 2017
Qualfon Incorporated
(Customer Service Representative)
* Assisted consumers with technical issues they were having with their mobile phones, such as their inability to use data to access the Internet, send and receive SMS, or make and receive calls.
* Assisted consumers with their billing issues.
May 2015
-
December 2018
Rarejob Incorporated
(Online ESL Tutor)
October 2018
-
November 2019
Rapid Global Solutions
(Virtual Assistant/ Appointment Setter)
Handles scheduling tasks, including making appointments, making calls and, verifying leads.
June 2020
-
December 2020
US Globatech
(Technical Sales Representative)
Recommended support services and explained features and costs to help customers make educated buying decisions. Used consultative sales approach to understand and meet customer’s needs.
February 2021
-
June 2024
Survival Clothing and Footwear
(Virtual Assistant/Customer Service Representative)
• Acted as the first point of contact and assist customers with their concerns.
• Answered customer queries through phone calls and email and chat.
• Process refunds as per customers' request and deal with returned items, verifying the reason and issuing return labels when approved using Shopify.
My Services
Customer Service Representative
* Assisted consumers with technical issues they were having with their mobile phones, such as their inability to use Dat
Appointment Setter
* Acted as the client's first point of contact by welcoming calls and addressing their inquiries. * Make frequent phone
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.