2003
Bachelor of Science in Information Technology
AMA Computer University
More Info About Me
I am 38 years old. A mother for a 17 years old daughter. Married. I took up BSIT from AMA Compute University, undergrad. I am working as a customer serve representative with IBM Business Services. I gave been in the BPO industry for 17 years now. I am entering the VA industry because I want to more productive and lucrative. . New role, new environment, new people, new everything.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
IBM Business Services
(Customer Service Associate)
Provides voice support for AIG insurance customers. Answer queries regarding their life policies such as billing, policy modification, payment and any other customer service queries.
2016
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2022
AIG Shared Services
(Customer Service Associate)
Provides voice support for AIG insurance customers. Answer queries regarding their life policies such as billing, policy modification, payment and any other customer service queries.
2015
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2016
JP Morgan Chase
(Phone Banker / Customer Service Associate)
Provides voice support for co-Chase employees based in US. Answer queries regarding bank processes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.