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Bachelor of Science in Hotel and Restaurant Institutional Management
De La Salle-College of St Benilde
More Info About Me
You can call me Toni. I'm 29 years old and currently reside in Pasig City. I'm a mom of 2 boys, a toddler, and an 11-month-old. I've been in the call center/BPO industry for 7 years handling Sales, Csr, and TSR roles. I also have 2 months' experience with cold calling for a financial services company that offers trading services like forex and stocks. I am currently employed as a Sales receptionist for the largest search engine's online advertising and would love to gain more knowledge for me to transition to working from home as a freelancer.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
TDCX Philippines
(Sales Reception Desk)
-As a Sales Receptionist for a prominent search engine account, my primary responsibility is to serve as the initial point of contact for customers seeking information about advertising their business online. In this capacity, I gather relevant business information from prospective clients and direct them to the appropriate person or department within the company. Through effective communication and customer service, I strive to provide an exceptional experience for customers and ensure that their inquiries are handled promptly and efficiently.
2020
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2022
Probe Group
(Sales Representative)
-As a Sales Representative for a car rental company (Avis and Budget Au/NZ), my tasks include identifying potential customers, reaching out to them, determining if they are a good fit for the product/service, pitching the product/service, negotiating deals, and closing sales. I also conduct product demonstrations, maintain relationships with customers, report and track sales data, and collaborate with team members.
2015
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2017
West Contact Services
(TSR with Sales)
-As a Technical Support Representative for a telco company (Comcast WNE-GBR), my tasks include providing customer support, diagnosing and resolving technical issues, troubleshooting and testing, documenting technical issues, escalating complex issues, communicating technical information, providing product or service training, maintaining customer relationships, and collaborating with team members.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.