2018
Bachelors Science in Information Technology
Jose Rizal University
More Info About Me
Hi, I’m Tet an E-commerce Virtual Assistant with a proven track record of success in e-commerce management, customer support, and administrative functions. With over three years of experience providing outstanding service via email, chat, and phone support, I consistently uphold high standards of customer satisfaction. My expertise includes managing order processing, facilitating returns, nurturing B2B partnerships, and overseeing logistics, such as communicating directly with couriers and generating return labels. I am highly skilled in working with platforms like Shopify, managing product listings. My innovative approach to email marketing and template development, combined with strong problem-solving abilities, enables me to optimize processes and improve operational efficiency. I excel in fast-paced environments, maintaining a sharp attention to detail while managing multiple tasks effectively. I aim to support business growth by providing organizational skills, efficiency, and a personal touch in every interaction. I am eager to contribute to a team that values collaboration, innovation, and exceptional customer and partner experiences.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Shopify
Microsoft Office
Google Workspace
Customer Service
Certificates
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My Experience and Education
2023
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2025
Freelancing
(E-commerce Virtual Assistant)
Managed customer support through email, chat, and phone, ensuring timely and effective issue resolution. Acted as the primary point of contact with B2B partners and maintained strong business relationships. Coordinated product returns, processed orders and refunds, and created return labels for seamless returns management. Monitored and resolved order issues, maintaining high customer satisfaction. Managed order tracking, fulfillment, and ensured accurate and timely deliveries. Maintained direct contact with couriers to coordinate shipments, track packages, and resolve delivery issues. Created and executed email marketing campaigns to engage customers and boost sales. Added new products to the store, including product descriptions, images, and pricing. Designed and implemented templates using Shopify for streamlined operations. Navigated the Shopify platform and company website to manage inventory, sales, and store settings. Optimized website and product listings using SEO best practices to increase visibility and drive traffic. Listen to recordings and transcribe those recordings to text files Ensure accuracy of the transcribed text Understand details of client requirements regarding formatting and notation Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission Correct any errors or inaccuracies in a timely manner Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis
2018
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2025
John Clements
(Custmer Service Representative – Team Leader)
Provided exceptional customer service via phone, email, and chat. Effectively resolved customer inquiries and issues, consistently exceeding performance metrics. Collaborated with team members to streamline operations and enhance customer satisfaction. Managed billing inquiries, processed refunds, and handled order modifications, ensuring transactions were completed with accuracy and efficiency. Collaborated with internal teams, including sales and technical support, to address complex issues and ensure seamless customer experience.
2018
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2018
Home Depot USA
(Garden Sales Associate)
Provide product knowledge and recommendations related to plants, gardening tools, soil, fertilizers, and outdoor décor. Assist customers with plant selections based on climate, space, and gardening preferences. Answer customer questions about product features, usage, and maintenance. Provide solutions to customer concerns. Ensure a positive shopping experience by addressing any issues promptly. Stay knowledgeable about seasonal products, gardening techniques, and best practices for plant care. Advise customers on the appropriate gardening products and tools for their needs Help customers with specific projects, such as creating a garden layout or selecting the right plants for a garden or landscape
My Services
E-commerce Virtual Assistant
Committed to making every customer interaction positive while driving customer satisfaction in the online retail space.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.