Bachelor of Science in Industrial Technology
Bulacan State University
I'm Maritess V. Santos
Thet
40 years. old
Bulacan State University
As a customer representative i was responsible for delivering excellent customer support to clients using our telecommunications product and services that includes responding to inquiries, resolving complaints, troubleshooting service issues, processing orders and providing accurate information about billings, plans and service options.
I'm responsible for overseeing quality assurance and control activities on the production line. This role ensures that product meet internal and external quality standards. I do monitor and verify production process report and help resolve quality issues or deviations.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.