2006-2010
FRAUD ANALYST II
As a Fraud Analyst II, I am committed to safeguarding financial integrity and minimizing risk. I leverage advanced analytical skills and tools to detect, investigate, and prevent fraudulent activities, ensuring compliance with regulatory standards and industry best practices.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Writer
Certificates
My Experience and Education
2019
-
2024
JP Morgan Chase
(Fraud Specialist II)
Responsible for identifying and mitigating fraudulent activities within our organization. Analyze transactions, investigate suspicious behavior, and implement measures to prevent future fraud incidents. Collaborating with various departments to enhance fraud detection processes and ensure compliance with regulatory standards.
2019
-
2021
Concentrix Phils
(Customer Service Representative)
Serving as the first point of contact for our customers, assisting with inquiries, product support, and resolving issues with a focus on delivering exceptional service.
2017
-
2019
Transcom Phils
(CSR/TSR)
Responsible in providing exceptional customer service while also addressing technical inquiries and support issues. You will assist customers with product-related questions, troubleshooting technical issues, and ensuring a positive experience throughout the customer interaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Writing
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
Managing administrative tasks and providing comprehensive support,