2010
BA Communication
Batangas State University
More Info About Me
I am driven and have a strong desire to achieve my goals and objectives. I'm passionate, efficient and can complete tasks quickly and effectively. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
My Skills and Competencies
Social Media Management
Data Entry
Medical VA
Appointment setting
Cold calling
Bookkeeping
Certificates
My Experience and Education
2022
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2023
Healthybos
(Back Office Documentation Specialist)
• Obtaining Documents from Hospitals and/or Facilities in US to process DME reauthorization via Outbound call, EMR, GoScript and Parachute.
• Deal with DME healthcare providers.
• Assisting patients via inbound or outbound calls.
2021
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2022
TransparentBPO
(Inbound/Outbound Contact Center Sales Agent- Healthcare and SiriusXM Account)
Calling prospective members about health insurance, medications and medical equipment.
2017
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2021
The Results Companies
(Customer Service Rep/Lead Escalation Team)
• Gives customers information about products and services.
• Handling complaints inquiries for the members who called in multiple times due to unresolved issues.
• Talks to customers/ members on behalf of the companies and or businesses.
• Acknowledging the problems of the callers.
• Listening attentively to the caller’s concern.
2011
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2017
Epson Precision Phils Inc.
(Data Encoder/Admin Clerk)
• Collects and consolidates all the data for the Failure-Cost Monthly Results and Reports.
• Timekeeping Incharge- Processing Daily Time Record for All QA employees.
• Check and updates employee absences, Sick leave, Vacation leave and Tardiness
• Conducts overtime monitoring
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.