2016
BS Hotel & Restaurant Management
STI College, San Fernando
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Swissôtel Clark
(Guest Services & Room Reservations Supervisor)
-Supervise and provide guidance to Reservation and Swiss Service Agents, ensuring they adhere to company policies and procedures for Swissôtel Clark and Widus Hotel. -Conduct training sessions for reservation agents to enhance product knowledge, customer service skills, and system proficiency.
-Generate regular morning reports (ADR,REVPAR, Forecasted Revenue, Competitor Analysis, Budget and Actual, Cancellations, No show and Breakfast Report Liaise with sales, marketing, and operations teams to ensure seamless communication and coordination between departments.
-Monitor and optimize distribution channels (OTAs, Direct website) to ensure rate parity and maximize revenue. -Conduct regular performance reviews, set goals, and provide constructive feedback to reservation agents to encourage growth and development
2022
-
2022
Uber, Philippines
(Restaurant Advanced Support)
-Guide and assist merchants in updating their menu items, prices, descriptions, and availability on the Uber Eats platform
-Assist merchants in understanding and managing their tax obligations, including sales tax, VAT (Value Added Tax), and other relevant taxes.
-Address inquiries and concerns from restaurant partners regarding taxation issues, providing guidance and support -Investigate and resolve customer complaints and concerns related to orders, refunds, account issues, and disputed transactions promptly and professionally.
2021
-
2021
Express Imaging Service
(Uploader / Customer Service Representative)
- Contacting the medical facilities to verify whether the doctors or practitioners are currently affiliated with the company or have been in the past, as this information is necessary for processing the client's medical records request.
- Provide prompt and courteous responses to customer inquiries regarding their request for medical records.
- Troubleshoot technical issues related to uploading ,accessing and managing records data. - Ensure compliance with regulatory standards and guidelines in handling medical records data.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.