Hey I am Marinel

Zen Hotel Group
(Operations Manager)

Ensure quality standards throughout the hotel and provide an excellent experience
for the guests. Responsible for overseeing the 2 hotel (Zen and 3K Hotel) accommodation, food and
beverage, reception, conference and banqueting. The role is key for maximizing guest satisfaction
and for the strategic development of the property. Leadership role that requires people
management skills, excellent attention to detail and ability to execute and follow through on
projects. Responsible for complaints and resolve quick and efficiently. Ensure consistent
implementation and review of SOPs throughout all Departments. Carry out Duty Management shifts as
required. Promote a positive employee relations culture through effective communication and regular
team meetings. Carry out regular inspections of all departments in the areas of guest service delivery,
cleanliness, presentation, service delivery, employee presentation and grooming. Ensure that
reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other
persons on the Hotel premises.

Centro Department Store – Bangued, Abra
(EXPANSION/STORE MANAGER)