Blank Year
Bachelor of Science in Accountancy
PUP
More Info About Me
A mom of 2 teenagers, experienced customer support and accounting assistant for a decade now.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
TaskUs Ph
(Subject Matter Expert)
-Evaluating organizational needs for process improvement
-Recommending suitable customer service solutions to meet the client's KPI- Audits & evaluate each agent's call and identify the areas for improvement
-Prepares weekly and monthly reports based on audited calls and survey results Prepares PowerPoint slides for bi-weekly & monthly business review
-Facilitates call listening and call calibration for discussion & analysis with the team leaders
-Acts as POC of the team in the absence of the Team Leaders
-Perform other ad hoc tasks assigned from time to time
2020
-
2020
TaskUs Ph
(Customer Service Representative)
- Worked for a US-based campaign that sells puppies online (PuppySpot)
-Acknowledging and resolving customer complaints.
- Helping customers understand the process of puppy delivery and answering questions about
- Responds to incoming email tickets via Kustomer (KCRM) in a timely manner
- Perform outbound calls for follow-up and travel confirmation in regards to the delivery of their puppies either via air or ground
- Escalate complaints across a number of communication channels e.g. Slack
2021
-
2021
PandaPack
(Shopify Virtual Assistant)
-Order fulfillment and management
-All-around customer support (email, social media content moderator, chats)
-Product Listing
-Basic SEO
-General Admin tasks (updating spreadsheet, inventory monitoring)
-Posting content on all social media platforms (Facebook, Instagram)
-Social Media Engagement
-Perform other ad hoc tasks assigned from time to time
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.