N/A
Bachelor of Tourism Management
PATTS College of Aeronautics
Your Professional Virtual Assistant
I am a well-organized, multitasker and creative problem-solver. I am able to prioritize workload to meet deadlines, capable to multitask well while providing excellent attention to detail and I have the judgment to determine the best course of action. After working in the tourism and BPO industry it helped me have a better perspective on everything. I made the decision to take a different route to work as Virtual Assistant independently. I have trained as Executive Virtual Assistant, Social Media Management and General Virtual assistant and I'm here to optimize your business administration and help with the growth of your business. I’m extremely passionate individual who values integrity, excellence and quality results. These principles guide me to life in general and which I also consider to be the core of a virtual assistant. Let me foster your growth and success!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2022
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2022
Katsthetic Projects
(Social Media Manager - Apprentice)
Creating content, including caption posts, images for use on social media, scheduling post using Meta Business Suite, create logo for branding, create teaser and graphic design that promotes a new product, thumbnail making, analyze and make a performance report.
2020
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2022
IBEX Global
(Customer Service Representative)
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing the company products to answer customer questions, responding promptly to customer inquiries and acknowledging and resolving customer complaints. Assist customers with placement of order or cancel order, returns, refunds, and exchanges. Keep records of customer interactions, transactions, comments, and complaints. Providing excellent customer service to ensure customer satisfaction.
2019
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2020
Philippine Airlines
(Passenger Service Agent)
Greeting passengers at airports, providing information to passengers about flight times, gate changes, delays, and other pertinent information. Processing boarding passes, checking identification documents, and directing passengers to security checkpoints. Assisting with boarding procedures, disembark from aircraft and help passengers who needs special assistance. Providing information about flight schedules, delays, or cancellations. Checking status pf the aircraft with aircraft mechanic and cabin crew before boarding to ensure the safety of passengers.
2017
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2019
Starbucks
(Barista)
Providing legendary customer service to all customers. Helped creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
Services Offer
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Virtual Assistant
Providing a wide range of administrative support, project management and handling travel arrangements.
Customer Service
Handle complaints, provide appropriate solutions for customers, and process orders and transactions.
Testimonials
Anna Katrina Oliveros
I enjoy working with Marinelle Villanueva. She is an amazing social media manager and content creator. She's a detail-oriented person when it comes to guidelines. She's independent and constantly works on time. I am satisfied with her overall performance. Highly recommended!