2018
Bachelor Of Science In Hotel And Restaurant Management
Columban College
More Info About Me
I'm Marinela , Mariel for short. I am a person who is positive about every aspect of life.I've worked as a Customer Service Representative for almost 2 years and a Branch Admin and CSR .Those experience thought me different skills that I'm still using and working on. I am very proficient in using MS office .I like engaging with people and communicate with them.I work with honesty, sincerity, integrity, and professionalism.Aspiring to work with customers while also helping the management.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Virtual Assistant
Certificates
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My Experience and Education
October 2022
-
January 2023
VIRTUAL ASSISTANT - Direct Client
(APPOINTMENT SETTER)
October 2022-January 2023 (4 months Contract
Calling leads (VS Connect)
Booking an Appointment
Handling Customer queries
Sending Emails (VanillaSoftware)
Monitoring of all the calls Inbound and Outbound Calls
2020
-
2022
J&T EXPRESS
(Branch Admin / BRANCH CSR)
-Generates Sales
-Go extra mile to engage customer
-Assisting customer
-Inventory of supplies
May 2023
-
Present
Direct Client
(Virtual Assistant)
Calling leads (Univerge Blue Connect)
Outreach- Initiate contact with leads via phone and email
Email Management
Lead Generation - Identify and research potential clients or leads
through various sources.
Reporting - doing reports using Google spreadshee
2018
-
2020
Teleperformance
(Customer Service Specialist/Customer Service Representative)
-Assists customers complaint
-Serves customer by providing product and service information and resolving product and service problems.
-Contributes to team effort by accomplishing related results as needed.
-Answering emails
-Product Inquiries
-Placing Order in behalf of the customer
-Process return and refund
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.