1995
High school
DON QUIIGH SCHOOL
More Info About Me
I approach every task with efficiency and thoughtful strategy, consistently showing up as someone others can depend on and trust. I carry out my responsibilities with pride and take full ownership of the outcomes, always striving to deliver high-quality results. I'm highly motivated to gain new knowledge and consistently seek ways to apply what I learn to real-world situations, turning insights into practical actions and habits.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
09/15/2025
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Currently employed
KN Florida
(VA/ Scheduling)
⦁ Patient Scheduling & Coordination: Skilled in organizing calendars and ensuring smooth patient flow.
⦁ Demographic Management: Experienced in identifying new vs. established patients and maintaining accurate records.
⦁ Communication Support: Trained in handling inbound/outbound calls, emails, and chat to connect patients, clinics, and providers seamlessly.
⦁ Pre-Visit Preparation: Preparing charts, reviewing outstanding orders, and ensuring all necessary forms and reports are ready for the provider.
⦁ EMR/EHR Systems: Proficient in using electronic medical records to streamline workflows and maintain compliance.
2023
-
2025
HEALTHYBOS GLOBAL
(TEAM LEADER)
• Promoted from Healthcare Associate to Team Leader within 3 months.
• Oversees resupply documentation process, ensuring accuracy and compliance.
• Coordinates with healthcare professionals to streamline patient services.
• Manages a team focused on supporting operations and improving service delivery.
2020
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2023
CARELON
(AGENT)
• Provided administrative support and managed patient resupply coordination.
• Handled medical documentation and ensured adherence to HIPAA and regulatory standards.
• Collaborated with healthcare teams to enhance patient care and operational efficiency.
Managing multiple insurance plans—specifically Medicare, Medicaid, and AmeriBen—involves verifying patient eligibility, tracking claim statuses, authorization approvals, and coordinating benefits (COB), all while ensuring full compliance with HIPAA regulations.
2020
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2020
Transcom Iloilo
(Technical Support Representative)
• Troubleshooting internet and cable issues for Xfinity customers with sales.
• Provided remote assistance and guided users through technical resolutions.
• Maintained high-quality customer service while resolving technical concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.