2018
Humanities and Social Sciences
Mary the Queen Collge
About Me
Hello, there! I’m Lou, 25 years old and a proud mom of one, based in the Philippines.
I have almost 6 years of experience working in a BPO company, where I’ve held various positions:
Sales Account Agent (1+ year) – This role helped me develop strong communication and problem-solving skills in customer service support.
Quality Analyst (3 years) – In this role, I generated weekly performance reports and worked on evaluating and improving team performance, which helped me refine my analytical and evaluative skills.
Trainer – I conducted product and enhancement training sessions while developing training materials. This position greatly improved my skills in communication, supervision, and administrative tasks, including managing emails and scheduling.
I am adaptable and capable of handling a wide range of tasks, and I can easily switch between different responsibilities to meet your needs.
Currently, I am applying for the following roles:
Lead Generation: I can help businesses connect with potential customers and grow their sales by managing lead generation campaigns.
Administrative Virtual Assistant: I am organized, detail-oriented, and ready to provide efficient administrative support to businesses and entrepreneurs by managing calendars, emails, and other essential tasks.
Let’s connect and create something extraordinary together!
My Skills and Competencies
Microsoft Excel, B2B, Company Information
Data Entry
Email Marketing
Email Support
Administrative support
Communication
Customer Service
Adaptabaility and Learning
Certificates
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My Experience and Education
2024
-
2025
iQor Philippines
(Trainer)
Conduct training sessions (virtual/in-person) that cover product knowledge, systems usage, customer service skills, and communication techniques.
2021
-
2024
iQor Philippines
(Quality Analyst)
Responsible for ensuring that the services delivered meet the client’s standards, specifications, and expectations. Monitoring, evaluating, and improving the performance of customer service representatives and other employees through quality assurance processes.
2019
-
2021
iQor Philippines
(Agent)
Taking inbound calls for order entry and customer service.
My Services
Lead Generation
Targeted and personalized approach to attract and convert potential customers into leads.
Administrative Support
Handling administrative task such as email management, calendar scheduling, and data entry.
Customer Support
Handle customer inquiries, provide prompt and helpful responses via email or phone.
Testimonials
Dhamielyn Sarno,MIT
Marilou De Guzman is a dependable and dedicated virtual assistant trainee. She listens carefully, completes her tasks on time, and always shows a willingness to learn. I truly appreciate her positive attitude and commitment to improving every day.