2017 - 2018
MARY THE QUEEN COLLEGE
Humanities & Social Sciences

2018 - 2019
MARY THE QUEEN COLLEGE
Bachelor of Elementary Education major in General Education

Lead Generation
Email Marketing
Administrative Support
Email Support
Adaptability and Learning
Effective Communication
Customer Support

I am an organized professional from Pampanga, Philippines. I bring strong communication and analytical skills to any role.

My background includes 18 months as a Sales Agent, 3 years as a Quality Analyst and 1 year as a Lead Trainer in a BPO setting, where I consistently exceeded sales targets and contributed to improving team performance through detailed reporting and training.

As a Lead Generator, I am committed to increasing qualified leads within the next quarter. I am highly efficient, detail-oriented, and capable of providing accurate and timely data input and organization. I am also skilled in scheduling and appointment coordination.

LEAD TRAINER
IQOR PHILIPPINES
2024 - 2025
*Conduct training sessions (virtual/in-person) that cover product knowledge,
systems usage, customer service skills, and communication techniques.

QUALITY ANALYST
IQOR PHILIPPINES
2021 - 2024
*Responsible for ensuring that the services delivered meet the client’s
standards, specifications, and expectations. Monitoring, evaluating,
and improving the performance of customer service representatives
and other employees through quality assurance processes.

SALES AGENT
IQOR PHILIPPINES
2019 - 2021
*Taking inbound calls for order entry and customer service