2013
Bachelor of Science in Information Technology
Polytechnic University of the Philippines
More Info About Me
I graduated with a degree in Information Technology, but I’ve spent most of my career working in the customer service industry. Over the years, I’ve developed strong communication, problem-solving, and multitasking skills.
At present, I’m still working in the same field, but I want to widen my horizon and discover new opportunities where I can apply my skills while working remotely. I’m eager to learn more about virtual assistance, develop new competencies, and eventually build a successful career online.
Outside of work, I enjoy spending time outdoors — hiking, playing badminton, and traveling to new places. I believe that keeping an active lifestyle helps me stay balanced, focused, and motivated to grow both personally and professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2025
Sagility Philippines
(Shift Manager)
Oversees daily operations of both customer service and technical support teams within a healthcare account, ensuring consistent achievement of performance metrics and service level agreements (SLAs). Responsible for managing, coaching, and supporting team leaders and agents to deliver high-quality service while maintaining compliance with healthcare regulations and data privacy standards. Coordinates with clients and internal departments to address escalations, streamline processes, and enhance operational efficiency across shifts. Demonstrates strong leadership in balancing customer satisfaction, technical issue resolution, and team performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.