2013
Bachelor of Arts in Communication and Media Studies
San Beda College Alabang
Versatile Support Professional | Social Media Engagement Expert | Data-Driven and Creative Thinker
A versatile Customer Support Specialist with 8+ Years in BPO and Social Media Expertise. I am able to provide quality customer service with an extra mile through the use of chat, email, and phone.
Since I worked in the BPO environment, you can definitely see me as a highly adaptable and organized person with a positive and excellent interpersonal skills.
Experienced in collecting data as a part of my day to day activity in the healthcare industry. To be keen to details is a must since these are sensitive information being gathered.
As a creative person, I am able to freely express myself and provide fresh new ideas to increase the social status of the platform. Being a social butterfly myself, I like to be updated with the different trends. That said, I am your go to person to increase the engagement, followers, and likes on your social media accounts. Planning engaging contents and interacting in your social media accounts will be a highlight of my day.
With all these experiences, I am still willing to learn new things and am still craving new knowledge. For me learning never stops! If not working, baking, watching movies / series, and scrolling through social media is my go to relaxation.
Also, I am just a servant to my dog (Charlie) and my cat (Honey Bear) -- providing treats for them is where my income usually goes. LOL.
My Skills and Competencies
Customer Support
Content Creation
Social Media Management
Graphic Designer
Data Entry
FB Advertising
Certificates
My Experience and Education
2025
-
2025
Arrowhead Digital Marketing Agency
(Social Media Manager)
Content Creation - Intern
I created graphic design creation / reels, social media calendar, and compelling captions with viral hashtags for social media platforms (FB/IG).
2024
-
2025
Royal Caribbean International Group
(Direct Guest Service)
Data entry of PII for cruise ship industry (Celebrity Cruises)
Flight management, cruise reservation, and payment assistance
We used tools like LegaSuite, Microsoft Sharepoint, MS Teams, Microsoft Outlook.
2018
-
2024
Accenture, Optum, Ibex
(Data Entry Specialist)
Experienced in entering correct details of the customers to make sure they get the healthcare policies they need.
Expert in placing accurate details of the documents and information about the vehicles of the customers
2023
-
2024
Freelance
(Content Creator)
Created graphic designs using Canva and engaging captions for social media platform (FB) for a specific BPO account.
2017
-
2017
IGT
(Social Media Specialist)
I handled the social media accounts of AirFrance and KLM airlines by answering the questions, inquiries, and requests posted on Facebook, Twitter and messages from Whatsapp. Used Salesforce tool.
2015
-
2017
IBEX
(SEO Specialist)
We handle different kinds of professionals and we choose from the list of keywords to make a snippet to market the professional's services. This way, they will be on top of the list of the search results. We used Slack and Google Workspace.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media content and marketing materials.