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Bachelor of Science in Tourism Management
AMA Computer College of Davao
About me!
During the pandemic year 2020, I worked as a customer service representative and technical for US based companies. It is my mission to build lasting relationships with customers by delivering personalized and proactive customer service.
Since 2023, I have been attending virtual assistance trainings. I also have certification from Google, Meta and Intuit.
I am well versed in CRM, Microsoft Office and Google Suite. I can also perform administrative tasks such as email and calendar management and data entry.
I can also help with social media management, graphic design and photo and video editing.
With all these experiences I have, I know that I can be an valuable asset in your company.
I will not be just a VA but also a committed partner to your business. I look forward in working with you!
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Customer Support
Hotel and Flight Booking
Light video and photo editing
Email and Calendar Management
Microsoft Office, Gsuite, CRM
Certificates
My Experience and Education
2022
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2023
Collabera Technologies Inc.
(Customer service/ Chat/ Email)
Worked as a contractor for Albertsons Companies, a grocery company. Answers customers queries via phone, chat and email. Assists customers with their club card and store purchases. Reschedules, redelivers, and checks the status of customer's orders.
2021
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2022
Concentrix
(Customer Service Representative/ Technical Support)
Customer service and technical support for a Cricket a telecommmuncations company. Walk through callers how to fix with their mobile hotspot and internet connections issues. Offers customers with on going promotions and plan options for their devices.
2020
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2021
Concentrix
(Customer Service Representative)
Worked as a contractor for Macy's. Answers customer queries via phone regarding their billing, credit card score and purchases.
My Services
Graphic Designer
Logo design expert, design business cards layouts of magazines, flyers, brochures, book covers and product packaging.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.