Highly adaptable Customer Service Representative with 4+ years of extensive experience in delivering outstanding customer support. Adept in utilizing CRM software and e-commerce platform, capable of handling high-volume inbound and outbound emails and chats (up to 50-100+ daily). Dedicated to enhancing customer satisfaction by actively listening to customer needs and providing prompt and professional responses. Committed to continuously improving the customer experience and delivering exceptional service.
Polytechnic University of the Philippines
• Responds to customer inquiries via email and live chat using Zendesk software and Discord Server.
• Contacting customers to provide timely updates on the status of their inquiries.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Handling Return Merchandise Authorization.
• Processing Refunds and Cancellations through Shopify
• Order processing and tracking shipments
• Responds to customer inquiries via email and live chat using Freshdesk and Shopify Live Chats.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Processing refunds and tracking shipments
• Taught English to Koreans and Japanese from beginner to Business English.
• Provide Feedback and suggestions to students after the class.
• Conducted evaluation exams for students
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.