2020
Bachelor in Elementary Education major in Preschool Education
Notre Dame of Dadiangas University
More Info About Me
I began my employment journey during my college years to support myself financially while completing my studies. I graduated in April 2020, and after working as a cashier at a petrol station, I moved on to work as a call center agent for over a year. I most recently worked as a customer service representative for an online optical store and in this role, I successfully managed incoming calls and emails, meticulously maintained data records in Excel, and generated reports using the CRM system.
Through these work experiences, I have honed my active listening skills, refined my ability to communicate clearly, developed a keen eye for detail, nurtured patience, and built resilience. I am truly excited in collaborating with motivated individuals as it will not only enhance my professional growth but also foster a stimulating and innovative work environment.
My Skills and Competencies
Customer Service Representative
Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2023
-
2023
Firmoo Online Optical
(Customer Service Representative)
Call and email handling
2022
-
2022
CJG Solutions
(Call Center Representative)
Qualifiers for an online coding boothcamp
2021
-
2022
MayCom BPO Solutions
(Call Center Representative)
Outbound/Inbound calling
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Provide information about products or services, handle complaints, and offer suitable resolutions
Virtual Assistant
Perform administrative task like scheduling appointments, making phone calls, and managing email accounts.