Associate
BSEd Physics-Math
University of San Carlos
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Quality Analyst
Booking Consultant
Sales Development Representative
Customer Service
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
January 2023
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Present
Select VoiceCom
(Booking Consultant)
- Calling prospects and qualifying if they are fit for the service provided.
- Presenting offer on pricing and services and closing deals.
- Organizing appointments on the calendar.
2022
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2023
Select VoiceCom
(Quality Assurance Analyst)
- Listening to representative calls and assessing any areas for improvement.
- Implementing strict adherence to proper call handling procedure.
- Providing coaching and feedback.
October 2021
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October 2022
Select VoiceCom
(Sales Development Representative)
Lead Generation
2019
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2021
Sykes Asia Inc
(Customer Service Representative)
Responding to customer inquiries and issues ; Walkthrough website and app navigation
March 2021
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September 2021
ePerformax
(Customer Care Specialist)
Responding to customer inquiries and issues ; Walkthrough website and app navigation
My Services
Quality Assurance Analyst
As a quality assurance analyst, I review audio recordings and transcript to ensure proper script and procedure is follow
Booking Consultant
As a booking consultant, I perform various tasks such as calling prospected clients to offer services. I also handle ema
Customer Service
I am excellent at customer service. With more than 3years experience in the industry, I am adept at handling customer qu