2022
Bachelor's Degree in Tourism Management
University of Perpetual Help System Dalta
More Info About Me
A highly motivated individual with a strong attention to detail that is required to complete the needed tasks. Proven great performance at the individual, team, and whole production levels. Possess a strong ability to prioritize my workload, being attentive and detail-oriented.
My Skills and Competencies
QuickBooks Specialist
Data Entry
Global Distribution System - AMADEUS
Time Management
Certificates
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My Experience and Education
2023
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2024
IGT Technologies Philippines Inc.
(Social Media Associate)
Communicated with multiple passengers and helped with their concerns or inquiries. Provided excellent customer service and problem-solving for delays, flight cancellations, and general travel-related inquiries. Assisted with adding paid options or special requests to make their travel experience more comfortable. Provided payment links to eligible new bookings and paid options. Responsible for assisting customers to create new bookings at the website or Global Distribution System. Add and update the information of passengers in their booking. Experienced using the Global Distribution System (GDS) to issue tickets and process bookings.
2022
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2023
Concentrix CVG Philippines, Inc.
(Customer Service Representative)
Managed a large volume of messages and responded to the customers’ questions about charges, service availability, and features of the product. Took care of customer concerns, escalating them as necessary to ensure quick and effective solutions. Provided tailored solutions for specific concerns about bills or services. Promptly and effectively address customer complaints about the various charges of their bill. Assisted the customers with their requests and placing an order for their desired products or services. Provided accurate information regarding customers’ inquiries and gave further assistance to provide the best value and most appropriate service for them.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.