Hello there! I'm Marielle, or 'Yel' for short, 26 years old from the beautiful Philippines. Since the pandemic started, I have really shined being at home and working remotely. I am very good with working independently, managing my time effectively, and setting a great job with little or no supervision. I'm reliable and resilient, self-motivated to always give a shot at the best in everything. My adaptability and eagerness to learn enable me to grasp new skills quickly and apply them appropriately.
I am committed to excellence in the virtual assistant world, ready to give 101% in each and every commitment I undertake. My commitment to work in a goal-oriented manner coupled with the knack of following instructions to the core guarantees high-quality deliveries, meeting expectations, or sometimes even surpassing them. I do my duties honestly, sincerely, and professionally. Whether it’s managing emails, creating engaging content, social media management, data entry, administrative assistance, or more, I’m dedicated to lightening your workload and enhancing your business operations. Your success is my success, and I’m here to help elevate your business.
My background in customer service has taught me to appreciate the need for seamless and efficient experiences for clients. I am results-oriented, understanding, and dedicated to providing comprehensive solutions that meet clients' needs. I'm also quite tech-savvy and continuously update my knowledge with the latest to keep myself ahead of the pack.
Let me be your Virtual Assistant: efficiency, reliability, and a hint of innovation. I look forward to contributing my skills to your success!
Check my CV here: https://tinyurl.com/nhfecs5u
Technological University of the Philippines- Manila
•Promptly respond to incoming customer calls, efficiently addressing their concerns and queries.
•Utilize problem-solving skills to de-escalate situations and deliver effective resolutions.
•Engage in real-time customer interactions through the chat platform, providing support and assistance as needed.
• Make outbound calls when necessary to ensure customer issues are fully resolved.
•Accurately document call details, including customer interactions, complaints, and the solutions
provided.
• Assist customers in troubleshooting app issues such as login problems, navigation difficulties, and payment errors, guiding them through the app's features and functionalities.
•Authorize and process refunds, credits, or compensations in cases of service failures or unsatisfactory experiences, following company policies and guidelines.
•Build positive relationships with customers, Dashers, and merchants by using empathetic communication to make them feel valued and understood.
•Provide accurate information about the company’s services, including order status, delivery times, payment methods, and promotions.
•Collaborate closely with other support team members via Slack, Zoom, and Outlook, sharing insights and solutions to common issues to enhance team performance and customer satisfaction.
•Resolve customer order issues effectively, ensuring a smooth and satisfactory resolution.
•Enter new customer information into the system accurately and efficiently.
•Conduct research using available resources to provide accurate and timely information to customers.
•Conduct 25-minute English lessons for non-native speakers, primarily students from China, in
either one-on-one or group settings.
•Prepare and review lesson materials in advance to ensure effective and engaging classes.
•Tailor lesson plans to align with each student’s unique needs and learning objectives.
•Provide constructive feedback on language skills, including pronunciation, grammar, vocabulary, and overall fluency.
• Identify areas for improvement and offer encouragement to boost students' confidence in their English abilities.
• Maintain detailed records of student progress and lesson notes for ongoing assessment.
• Utilize interactive and engaging teaching methods to maintain student interest and motivation.
• Adapt teaching strategies to accommodate different learning styles and varying levels of English proficiency.
•Foster a positive and supportive relationship with students to create a productive learning
environment.
•Ensure a reliable internet connection and a conducive teaching environment for uninterrupted lessons.
•Evaluate student progress through regular assessments and observations, adjusting teaching methods as needed.
• Balance teaching hours with preparation time to maintain a high standard of instruction.
• Proficiently use Microsoft Office tools (Word, Excel, PowerPoint) for lesson planning and record-keeping.
•Product Development and Food Planning
• Ensure that food is prepared and delivered in a timely manner, maintaining high quality
standards.
• Use customer feedback to make improvements to products and services.
•Monitor and manage inventory levels to ensure sufficient supply of ingredients and packaging
materials.
• Implement systems to minimize waste and optimize costs.
•Manage the financial aspects of the business, including budgeting, pricing, and financial reporting.
• Maintain cleanliness and hygiene in food preparation and storage areas.
•Order management and fulfillment
•Social media: Creating/Posting content to Instagram and Facebook platforms
Gather diverse information from the Internet, organize it in a spreadsheet, and utilize it for business needs.
Providing administrative support, project management, and other tasks remotely.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Promptly address inquiries, resolve issues, and ensure customer satisfaction with efficient, empathetic support.
Offer expert organization and project management to streamline tasks, meet deadlines and drive team success efficiently.
Manage social media platforms by creating, scheduling, and engaging with content to boost brand visibility and growth.
I highly recommend Marielle as a virtual assistant and social media manager. As her coach, I have assigned her various tasks, such as creating carousels, reels, and social media content, all of which she completed on time. Her strong design sense shines through in the engaging and visually appealing content she produces. Marielle consistently creates content that effectively attracts clients, demonstrating her ability to understand and meet audience needs. She is skilled in conducting detailed research, which ensures that her content is both relevant and impactful. Additionally, her eagerness to learn new things keeps her at the forefront of social media trends and tools. Her organizational skills are exceptional, allowing her to manage multiple projects and deadlines with ease. Marielle's creativity, dedication, and meticulous approach make her an outstanding choice for any virtual assistant and social media manager role.
Marielle has consistently demonstrated exceptional dedication and a strong work ethic during her training as a general virtual assistant. Her keen attention to detail and ability to quickly adapt to new tasks make her an invaluable asset to any team. I am confident that she will excel in any role she undertakes.
