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BSBA HRDM
New Era University
More Info About Me
👋 Are you looking for a Virtual Assistant? I'm here to help.
I am Mariel, I worked in the corporate world for more than 4 years and worked in different kinds of industries. I was consistently recognized as a top performer, which served as proof of my dedication at work and led to my promotion to a supervisor-level role.
I am a dedicated professional with a strong background in social media management and administrative support. With a proven track record of success in providing high-level executive assistance to CEOs as an Executive Assistant, I have honed my skills in ensuring the seamless operation of executive offices and supporting top-level executives in achieving their strategic goals.
You can rely on me with these things:
🌐 Customer Service expertise (Email, Chat and Phone Call)
📧 Email management
🗓️ Appointment Setting
📞 Cold Calling
🖱️ Data entry
💼 Sales / Upselling
📝 Document preparation
🚀 Project management
👥 Team Management
🔄 Workflow optimization
🖌️ Content Creation
🔍 Keyword Research
📊 Report/Data Analyst
📲 Social Media Management
Tools/Apps I am familiar with:
• 📚 Google Workspace
• 🖥️ Microsoft 365
• 🎬 CapCut
• 📝 Project Management Tools - Notion, Asana, Trello
• 🎨 Canva
• 🚀 Gohighlevel
• 📓 Honeybook
• 💬 Slack
• 📂 Dropbox
• 🌐 Meta Business Suite
I am confident that I can help businesses improve their operations and provide excellent customer service. Whether you need assistance with administrative tasks, project management, or customer support, I am here to help you achieve your goals and succeed in your business.
My Skills and Competencies
Data Entry And Record Keeping
Customer Service
Medical Virtual Assistance
Social Media Management
Administrative Assistance
Appointment Setting
Certificates
My Experience and Education
2023
-
Present
MODERN ELITE EVENT SPACE
(VIRTUAL ASSISTANT)
📅 Managed and curated content across various social media platforms to enhance brand visibility.
🚀 Developed and executed social media strategies to engage and grow online communities.
👀 Monitored social media channels for customer inquiries and responded promptly and professionally.
📈 Implemented campaigns that increased social media followers.
🗂️ Organized and managed digital files and documents for efficient retrieval and accessibility.
🗓️ Scheduled appointments and meetings, ensuring optimal time management for the team.
📊 Conducted data entry and maintained accurate records for streamlined operations.
🤝 Provided comprehensive administrative support to ensure the smooth functioning of daily tasks.
✉️ Responded to customer inquiries via email and chat with a professional and friendly demeanor.
✨ Effectively resolved customer issues and concerns, ensuring high levels of satisfaction.
ℹ️ Offered product information and assistance, contributing to a positive customer experience.
📧 Managed executive's email inbox, sorting and responding to emails as necessary.
📞 Handled phone calls, screening and directing inquiries to appropriate personnel.
📑 Prepared reports, presentations, and documents for executive review and meetings.
🛫 Coordinated travel arrangements, including booking flights, hotels, and transportation.
🗄️ Maintained confidentiality of sensitive information and managed executive's calendar.
📝 Assisted in the preparation and organization of executive meetings, taking minutes when necessary.
2023
-
2023
AQUA FISH MANILA
(SOCIAL MEDIA MANAGER)
🚀 Developing and implementing social media campaigns across various platforms
(Facebook, Instagram, TikTok) to increase brand awareness and drive sales.
🎨 Creating and publishing high-quality, engaging content (images, videos, written
posts) that promotes the store and educates customers about pet fish care.
👀 Monitoring and responding to comments and messages on social media
platforms to provide excellent customer service and build relationships with
customers.
📊 Staying up-to-date with social media trends, algorithm changes, and emerging
platforms to ensure the store's social media presence remains relevant and
effective.
💡 Create, manage, and optimize social media ad campaigns across various
platforms, ensuring efficient budget allocation and cost-effective ad
placements.
📈 Monitor ad performance, analyze key metrics, and use insights to make
data-driven decisions for campaign improvements.
2022
-
2023
RELEASEPOINT
(MEDICAL RECORDS SPECIALIST)
📑 Initiated and processed requests for medical records, ensuring accuracy and completeness in accordance with legal and regulatory standards.
🤝 Coordinated with healthcare providers, facilities, and insurance companies to obtain necessary documentation within specified timelines.
🔐 Adhered to the Health Insurance Portability and Accountability Act (HIPAA) guidelines to safeguard patient privacy and maintain confidentiality.
🛡️ Implemented secure and compliant methods for the retrieval, storage, and transmission of medical records.
💻 Utilized proficiency in navigating Electronic Health Record (EHR) systems to locate and retrieve patient records efficiently.
🔄 Collaborated with healthcare organizations to adapt to different EHR platforms and ensure seamless data retrieval.
🔗 Established and maintained effective communication channels with healthcare providers and facilities to facilitate the smooth flow of record retrieval.
📊 Coordinated with internal teams, legal entities, and clients to provide updates on the status of record requests.
🔍 Conducted thorough reviews of obtained medical records, ensuring completeness and accuracy.
🚀 Implemented quality control measures to identify discrepancies and inconsistencies, resolving issues promptly.
📝 Maintained detailed documentation of the retrieval process, including request initiation, communications, and record delivery.
📈 Generated regular reports on retrieval metrics, contributing insights for process improvement and optimization.
🌟Promoted to Production Resolutions Specialist, a supervisor-level role. In this capacity, I liaise directly with our managers and clients via email, providing updates and requesting any additional necessary documents.
2020
-
2021
DOORDASH
(CUSTOMER SERVICE REPRESENTATIVE)
🌟 Provided prompt and effective customer support to users, addressing inquiries, order issues, and ensuring overall satisfaction.
🔧 Resolved technical challenges related to the food delivery platform, troubleshooting app-related problems, and assisting with navigation.
🚚 Managed and meticulously tracked customer orders, ensuring accurate and timely delivery.
🤝 Coordinated with delivery partners to optimize order fulfillment and proactively address issues such as delays or order modifications.
💻 Assisted users and delivery partners with technical issues related to the app, payment processing, and order status updates.
🔍 Conducted efficient remote troubleshooting sessions to swiftly resolve technical challenges.
📞 Maintained clear and open communication channels with customers, delivery partners, and internal teams.
📧 Addressed customer inquiries via various communication channels, including phone, chat, and email.
🚀 Provided insightful guidance on using the platform, troubleshooting common issues, and optimizing the overall experience.
🌐 Participated in quality assurance initiatives to ensure strict adherence to service standards and identified areas for improvement.
📊 Compiled and analyzed customer feedback to contribute valuable insights for ongoing service enhancements.
💯 Ensured customer satisfaction by offering refunds for unfulfilled purchases.
2019
-
2020
WELLCARE INSURANCE
(CLAIMS SPECIALIST)
🔍 Evaluated and meticulously processed insurance claims, ensuring precision, strict adherence to policy terms, and compliance with regulatory standards.
🕵️ Conducted thorough analysis to ascertain claim validity, detect potential fraud, and guarantee fair and prompt settlements.
📑 Verified and maintained precise records of client eligibility, conducting assessments aligned with insurance policies to determine coverage qualifications.
🤝 Collaborated seamlessly with clients and internal teams to address eligibility-related inquiries and swiftly resolve discrepancies.
👥 Provided insightful guidance to employees on benefit options, coverage details, and actively assisted with benefit-related inquiries.
🌟 Delivered unparalleled customer service, promptly and professionally addressing inquiries related to claims, eligibility, and benefits.
📋 Maintained meticulous records of claims, eligibility determinations, and benefit administration, ensuring accuracy and completeness.
🚀 Ensured unwavering adherence to insurance policies, eligibility criteria, and benefit plan guidelines.
📚 Stayed abreast of industry regulations, policy changes, and compliance requirements to proactively mitigate risks.
🔝 Promoted to Subject Matter Expert (2.0), overseeing supervisory calls and escalating concerns, demonstrating exceptional expertise and leadership.
2018
-
2019
AT&T DIRECTV
(TECHNICAL SUPPORT)
🛠️ Provided exemplary technical support to customers, addressing hardware and software issues promptly and efficiently.
🔧 Conducted remote troubleshooting sessions and utilized active listening skills to understand and resolve customers' concerns.
🤝 Engaged with customers to understand their needs and provided consultative advice on product offerings.
💼 Successfully upsold additional products and services, contributing to individual and team sales targets.
🌟 Cultivated and maintained positive relationships with customers, ensuring a high level of customer satisfaction.
📨 Managed follow-up communications to gather feedback, address concerns, and foster long-term customer loyalty.
🔍 Maintained a deep understanding of product features and updates to provide accurate information to customers.
🎓 Conducted product training sessions for customers, enhancing their understanding and utilization of the company's offerings.
🤝 Collaborated with sales teams to understand customer needs and align technical solutions with their requirements.
🤖 Worked closely with internal teams to escalate and resolve complex technical issues, ensuring a seamless customer experience.
📊 Compiled and analyzed sales data to identify trends, opportunities, and areas for improvement.
📈 Contributed to the development of sales reports and presented findings to the sales and leadership teams.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction, and planning digital campaigns to build community
Web Researcher
Search the Internet for information on a wide variety of topics.
Healthcare Virtual Assistant
Scheduling appointments, handling correspondence, and managing records,
Administrative Support
Data entry and record keeping, Appointment and calendar management, Email management, and Travel arrangements.
Executive Assistance
Conducting Administrative tasks, scheduling trips, managing calendar events, reports and papers, taking phone calls.
Data Entry
Ensuring the accuracy of the entered data and maintaining data integrity and confidentiality.