1998
Bachelor of Science in Customs Administration
Davao Merchant Marine Academy
More Info About Me
With Passion for work and people oriented who values other people’s time and idea and opinions. I love to interact with people and work with them while learning from their best practices towards work and even from their experiences. I am a critical thinker and open to suggestions and feedback. I work with less supervision and with grace under fire. I value integrity in every work I do and with anyone I work with. During my free time I play with my 4 dogs namely, Pepper, Max, Chili and Butchok as they help me relieve stress and they are my family’s best friends in life.
My Skills and Competencies
Inbound and Outbound Customer Service Expert
Amazon Specialist
Data Entry
Lead Generation Specialist
Certificates
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My Experience and Education
2022
-
2023
Transparentbpo Inc.
(Team Manager for Lead Generation)
Prequalify leads for Social Security Disability Insurance, online Pharmacy, Debt consolidation and Medicare.
Set goal for every KPI for the agents
Remote call monitoring for real time feedback
Weekly coaching
2016
-
2022
Ibex Global Inc.
(Team Manager)
Handles Team of 15 agents
Maintains good Team Attendance
Conduct Weekly one on one coaching for all the agents
Reviews Team Performance
Attends Readout on Performance with Senior Operations Manager
Review agent's call based on the survey result answered by the customer
Live call monitoring and provide real time feedback to the agent
Conduct Weekly Team Huddle
Scrubs Timesheet of the agents
Conduct daily Rapid Fire session with the agent to drive sales during first 2-3 hours of the shift.
Attends Quality Assurance Calibration
2012
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2015
VXI Global Inc.
(Team Manager)
Maintains good Team Attendance
Conduct Weekly one on one coaching for all the agents.
Reviews Team Performance
Attends Readout on Performance with Senior Operations Manager
Review agent's call based on the survey result answered by the customer
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Customer Services Expert
I have an extensive customer service experience in Telco, Lead Generations and Chat support for Food Rider services and