2014
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Eastern Porac National High School
More Info About Me
Hi! I'm Ella, an extremely dedicated individual with 5 years’ experience in customer service, including sales, technical support, customer care, promotional product. A track record of building rapport with clients and sustaining customer satisfaction to help businesses flourish.
In my free time I love ready books, listening to podcast, watching YouTube learning video.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Delegatecx
(Sales Assistant)
Processing order specifically purchase order. Sending emails to the vendor. .
Email management for my POC and collecting the vendor's email regarding the order's shipping
date.
Entering the shipping date on the CRM.
2022
-
2022
Office Beacon LLC
(Order Entry, CSR, Support, Sales Assistant)
Assisting customer with their inquiries regarding on the product that they've ordered.
Taking order, giving customer the expected delivery dates, checking inventories and tracking
orders.
One of the selected support to help the new CSR, give advices on how to respond on client
inquiries and how to use the tools.
Doing task on Sales Assistant Department such as Proof sending, Hold, Issue Logs and Verbiage
2019
-
2022
Sutherland Global Services
(Associate IT helpdesk and Technical Support)
First account- 8x8 which is a VOIP account as an Associate IT helpdesk where in I provision
telephones, deactivating, suspending, setting up call routes and auto attendant.
Second account- Amazon UK as a technical support, we troubleshoot multiple devices and
appliances.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.